Administration and technical support of EMC Documentum system
Technical support of other corporate information systems
Technical maintenance of corporate information systems (applications, databases)
Participation in development of new system releases and patches.
Participation in system roll-out.
Application Availability Monitoring
Primary problem analysis
Communication with users, project team, vendor
Good experience of EMC Documentum administration and technical support is a must
Windows - advanced user
Unix - basic knowledge
SQL (MS SQL or Oracle) - 2 years
ETL - basic knowledge
XML, XSLT, XPATH - 1 year
HTML - 0,5+ years
MS Office (advanced Excel user, MS Outlook, MS Word, MS Power Point) - 2+ years
English - advanced or fluent
Any programming language is a plus.
Good communication skills
Ability to analyze root cause of technical problems (logs, etc)
Power Shell scripting is a plus
Internal Automation Department is responsible for development and support of corporate information systems, aimed to help internal business processes run with maximum efficiency.
We automate the following business processes: client relationships, contracts workflow, purchasing, business travel, budget planning, invoicing, recruitment, personnel administration, time and resource management, e.t.c.
The support team of Internal Automation Department is responsible for user support of these information systems. There are about 11000 employees in Luxoft spread over different locations in Switzerland, UK, Russia, Ukraine, Poland, Romania, Great Britain, USA, Germany, e.t.c.
All of them are our users. We perform user support (advising, permission control, help with settings configuration) and technical maintenance (applications and databases). We use ServiceDesk system to handle user tickets for support.
The vacancy is for support of Contracts Workflow system.