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Вакансия в архиве
№ 27283296
19 апреля 2018

Работа в Москве / Вакансии / Туризм, гостиницы, общественное питание / Рестораны, кафе, столовые, фастфуд / Администратор службы приема и размещения (отель Hilton Garden Inn)

Администратор службы приема и размещения (отель Hilton Garden Inn)

По договорённости
Клиент SuperJob с 2007 годаБолее 1000 сотрудников
Компания «АТЭК» была создана в 2001 году и в настоящее время является одной из самых стабильных и успешных компаний на рынке. С 2001 по...
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Обязанности:

Prime Objective: The employee is responsible for checking–in and checking-out hotel guests in a friendly and caring manner according to the Hilton Garden Inn Hotels procedures and standards. At all time, he/she demonstrates a professional and positive image of the hotel as he/she plays a crucial role in the first and last impression the guest will have of the hotel. Main duties: Check in and check out guests in a friendly and caring manner, including groups. Room assignment according to guests’ special requests. Answer all guest requests and questions in a friendly and caring manner, provides/receives information and takes appropriate actions or refers the matters to the relevant persons to handle. Coordinate room status updates with the housekeeping department. Keep himself/herself informed of product and service knowledge as well as the hotel daily and meeting activities. Handle message, mail and parcel addressed to our guests and associates. Creating daily reports for Management Team. Selling and promoting other services of the hotel. Making reservations and cancellations if required. Maintain the neatness of his/her working area.

Требования:

English language – fluent (written and spoken). Professional and immaculate appearance at all times. Knowledge of any other language is a plus. Relevant experience in HoReCa industry is a plus. Last year students or graduates (flexibility in the scheduling is required). Customer service orientation. Cross cultural sensitivity. Teamwork / co-operation. Listening and oral skills. Enthusiastic and pleasant personality. Knowledge of cashier operations (preferably). Knowledge of hotel business operations (preferably).
Навыки:
  • Английский язык (cвободное владение)




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