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июнь 2015 — н.в.
1 год и 7 месяцев
BC Cancer Agency, г. Vancouver.
• Last line of defense for the organization in terms of IT infrastructure
• Managed documentation and work processes optimization
• Responsible for maintaining business-critical services of a large-scale multinational organization
• Acting as a project coordinator when managing application-specific servers and services/applications
• Cooperates with DELL, HP and other vendors, software developers etc.
• Defines budgets, goals and objectives in the area of responsibility (IT budget around 100K CAD)
• Provides project management for IT and website development
июнь 2010 — н.в.
6 лет и 7 месяцев
Jonckers LLC, г. Удаленно.
Develops guiding documents to be followed by members of Russian translation team working on specific projects
• Completes Language Quality assessments and communicated results to HR and External vendor management teams to assure best quality of services
• Acts as internal resource for resolving linguistic issues
• Acts as a translator for projects requiring fast turnaround
октябрь 2013 — июнь 2015
1 год и 9 месяцев
AMPCO Manufacturers, г. Coquitlam BC.
• Managed all of IT nfrastructure
• Acted as a main source for internal support
• Upgraded firewall and implemented SSL VPN technology. Introduced Virtual Office that allows offsite users to connect and use their workstations remotely via any web-browser. Configured ad hoc routing for guest WLANs and security devices/security cameras. Added RADIUS authentication
• Enhanced mail exchanger system (Exchange 2010), re-configured ASSP spam-filter
• Enhanced IT security and ensured compliance with corporate policies by employing gateway anti-virus and DPI technology, as well as by optimizing internal network infrastructure.
• Redesigned network topology, added redundancy for Internet connection, introduced network monitoring tools on a gateway level. Employed best practices.
• Introduced virtualization technologies for high systems uptime. Created test environment to test changes before applying to ERP system in production network.
• Redesigned corporate storage
• Customized ERP reports to ensure conformity with corporate standards
• Redesigned AD to enhance manageability, added GPOs, managed/updated DFS, DNS servers, etc. Added WDS.
• Upgraded server and workstations park, added/decommissioned DCs
• Ensured backups jobs are running, performed restore assignments, redeployed and reconfigured backup solution, repaired tape library
• Resolved issues with external/internal web-sites, maintained external SPF/DNS/domain records etc., reconfigured FTP
• Performed other tasks as required
июль 2011 — июнь 2013
NewGen Technologies, г. Vancouver.
• Provided excellent customer service for PC users mostly in domain environments (5-100 users) remotely and over the phone
• Communicated with vast range of customers, setting up appointments for on-site visits and follow-ups after issues have been resolved
• Delivered and installed thin clients, workstations, joined PCs to domains, migrated user profiles, added network printers and drives, as well as locally connected peripherals (scanners, printers etc.)
• Fixed software and hardware issues at company's premises, deployed, created, captured and serviced WDS images, installed and updated different software upon customer's requests (accounting programs, Office, VPN clients, etc.)
• Resolved issues remotely RDPing from DC, errors with DHCP scopes, router and switch misconfigurations
• Worked with Dell and HP support for warranty repairs, opened and closed tickets in internal ticket tracking system, entered information on licensing in internal DB
• Performed data migration, backup and recovery
• Prepared hardware for disposal for security and compliance purposes
июнь 2005 — ноябрь 2010
5 лет и 6 месяцев
Contractor, г. Удаленно.
• Worked with major localization companies as a service provider ensuring high level of satisfaction in terms of both deadlines and quality.
• Efficiently prioritized tasks and managed time while cooperating with companies located in various time zones across the Globe.
• Successfully established excellent close partner relations with customers and their managers taking into account their interests, needs, as well as culture differences.
• Translated IT help files, marketing materials, User Interface and web-pages from English to Russian paying high attention to details.
• Performed LQI (Language Quality Inspection) of jobs delivered by other vendors, ensuring absence of style and spelling errors, terms consistency and adherence to Style Guides.
октябрь 2007 — декабрь 2008
1 год и 3 месяца
Contractor, г. Удаленно.
• Hired and successfully managed team of 25 translators, 3 editors and 1 manager (all remote in different countries) working on large-scale projects
• Ensured high quality, consistency and timely delivery
• Developed rules and documentation to be used by translators
• Managed payments, work order tracking and budgeting
• Acted as a point of contact for customers and external Language Quality Inspection specialists, as well as internal linguists
июнь 2004 — январь 2005
Rusloc LLC, г. Redmond WA.
• Successfully managed translation teams ranging from 10 – 20 persons depending on scope of projects, selected translators for projects and evaluated their performance.
• Worked on translation from English to Russian for Microsoft Server 2008, WMware vSphere, MS Office 2007, Home Server.
• Communicated with customers to ensure project translation met their requirements, ensured high level of satisfaction and repeat business
декабрь 2000 — декабрь 2003
3 года и 1 месяц
Private security firm Argus-2000, г. Tchaikovsky Russia.
• Installed and supported fire, burglary alarm systems
• Worked with accounting department (educated on new software, granted permissions for file access and modification, upgraded PC hardware and software).
• Developed alarm systems installation schemes in cooperation with customers and local authorities. Managed a team of technicians.
• Was #1 point of contact for customers experiencing technical issues.
• Developed process workflow forms and schemes to be used by installers. Introduced new software.
август 1997 — январь 1999
1 год и 6 месяцев
Tchaikovsky textile, г. Чайковский.
• Customs clearance of exported/imported goods and merchandise
• Working with customs authorities as required
• Business communication with customers as needed
Dell compellent SAN management. Dell training center USA, г. Usa
Translation and Interpreting. Vancouver Community College, г. Vancouver
Mcp. Microsoft, г. Vancouver
PC and computer hardware. University of the Fraser Valley, г. Abbotsford
Английский язык свободно владею