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№ 29621109Обновлено 31 марта
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Операционный директор

500 000 Р
Муж., 59 лет (28 июля 1957), высшее образование, женат, есть дети
Москва, м. Академическая , готов к переезду в Город за рубежом
Гражданство: Россия
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Опыт работы 20 лет и 2 месяца
5 лет и 9 месяцев
апрель 2009 — декабрь 2014
Operations Director
Amway OOO, Москва
Main Responsibilities in Amway:

1. Setting up the Planning & Analysis function from the scratch (at the position of Business Planning & Analysis Director)
2. Managing the Operations Department of Amway Russia, accountable for 60% of the Company sales turnover (appr. $ 360 Mln annual turnover): 16 Business Support Centers (BSC), 5 Cash Offices, 1 Pick Up Point (PUP), 2 After Sales Support Centers => 500+ FTEs (6 FTEs in direct reporting)
3. Development & Implementation of Amway Russia Physical Presence Strategy
4. Development & Implementation of Customer Service Strategy in Amway Russia PP objects

Main Achievements in Amway:

1. Opening of 3 new BSCs in Saratov, Voronezh and Krasnoyarsk
2. Opening of 5 Cash Offices at Amway Regional WHs
3. Opening of 1 PUP and 2 After Sales Service Centers
4. Moving and full re-design & re-formatting of the biggest of BSC in Yekaterinburg
5. Creation & Implementation of BSCs Customer Service Standards, that led to the considerable improvement of the demonstrated Customer Service Level (General Objective Index of Customer Service Quality, measured by Mystery Shopping technology was considerably increased from 71,5% in Dec 2012 up to 92,5% in Dec 2014)
6. Amway Russia was the only corporate Client, that was invited to participate at the professional forum of Mystery Shopping Providers, members of MSPA (European Mystery Shopping Providers Association) in May Y2014, where I made the presentation on Customer Service Standards Development & Implementation Project in Amway Russia
7. Development & Implementation of Customers Flow Differentiated Approach, Re-formatting of 8 BSCs into 100% Open Lay-out format + 5 BSCs into 100% Self-Service Format (most of these projects have been funded from internal efficiencies improvement => 71 FTEs positions, or 13% of BSCs approved staff schedule were reduced => from 537 FTEs down to 466 FTEs)
8. Development & Implementation of After Sales Service Function for Amway Durables
1 год и 11 месяцев
июнь 2007 — апрель 2009
Business Planning Director
Rusfinance Bank (Societe General Group), Москва
Main Responsibilities in Rusfinance Bank:

1. Regular (monthly/quarterly) business planning and analysis of the Regional Network development and results in Consumer/Car Credit Financing
2. Regional Network Expenditures Budget controlling
3. Russian market Credit Financing potential analysis by Regions/Business Directions
4. Financial Risk management by Region/Business Direction

Main Achievements in Rusfinance Bank:

1. Setting up the Business Planning & Analysis Function in the Regional Network Department from the scratch
2. Creation of the Business Planning & Analysis Department from the scratch
3. Setting up the Forecasting system for Consumer & Car Credit Financing business directions
2 года и 5 месяцев
январь 2005 — май 2007
Sales & Operations Planning Project Leader
Dirol Cadbury LLC, Москва
Main Responsibilities & Achievements:

Setting up and Running the 5 steps Sales & Operations Process in Dirol Cadbury as a part of the global S&OP Process in Cadbury on a running 4 years horizon:

1. Assortment portfolio planning
2. Demand Planning
3. Supply Planning
4. Financial Re-conciliation
5. Senior Management Review
4 года и 9 месяцев
май 2000 — январь 2005
Business Analysis & Development Director
Dandy Distribution LLC, Москва
Main Responsibilities & Achievements

Analysis of the Company business development for all Product Lines
Demand Planning management for all Product Lines
2 года и 8 месяцев
октябрь 1997 — май 2000
Commercial Director
Stimorol M Ltd, Москва
Main Responsibilities & Achievements

Management of the Company Commercial Operations in the Eastern part of Russia (from the Urals to the Far East)
1 год и 1 месяц
октябрь 1996 — октябрь 1997
Head of Business Development Department
DANDY RBD A/S (Denmark), Москва
Main Responsibilities & Achievements

Regional Business Development of the Company
Opening of Regional Offices of the Company
Staff Reqruitment & Training
Setting up Relationship with Regional Company Distributors
2 года
ноябрь 1994 — октябрь 1996
Regional Supervisor
DANSK TYGGEGUMMI FABRIC (Moscow Representative Office), Москва
Main Responsibilities & Achievements:

Looking for the Company Official Distributors in the Russian Regions: Urals, Siberia & the Far East
Setting up Distributors Activities according to the Company Standards and Plans
Высшее образование
1980
Московский государственный технологический университет "Станкин"
Магистр
Станкоинструментальный
Дневная/Очная форма обучения
Инженер - электромеханик по станкам с ЧПУ
1980
Станкоинструментальный
Дневная/Очная форма обучения
Инженер - электромеханик
Навыки и умения
Иностранные языки
Английский (свободно владею).
Водительское удостоверение
Категория B
Профессиональные навыки
People management, business development, project management, business analysis, strategic planning
Дополнительные сведения
Stimorol Business School, Denmark, 1997
Value Based Management, Moscow, 2003
Trade Wars, Moscow 2003
Project Management, special course, Moscow, 2005
Project Management for Trainers, Oxford, 2005
Building Commercial Capabilities, Paris, 2006

Personal Highlights:

• Creative work greatly preferred
• Also cope with daily routine with ease
• Enjoy working with people
• Able to work in a structured and targeted way, even when under pressure
• Good team player
• Open-minded and friendly
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Резюме № 29621109 в открытом доступе Последнее обновление 31 марта, 17:29

Резюме

Операционный директор 500 000
Дата рождения: 28 июля 1957, 59 лет. Женат, есть дети, гражданство Россия.
Москва (м. Академическая), готов к переезду в Город за рубежом
04.2009—12.2014   5 лет 9 месяцев
Operations Director
Amway OOO, г. Москва.
Main Responsibilities in Amway:

1. Setting up the Planning & Analysis function from the scratch (at the position of Business Planning & Analysis Director)
2. Managing the Operations Department of Amway Russia, accountable for 60% of the Company sales turnover (appr. $ 360 Mln annual turnover): 16 Business Support Centers (BSC), 5 Cash Offices, 1 Pick Up Point (PUP), 2 After Sales Support Centers => 500+ FTEs (6 FTEs in direct reporting)
3. Development & Implementation of Amway Russia Physical Presence Strategy
4. Development & Implementation of Customer Service Strategy in Amway Russia PP objects

Main Achievements in Amway:

1. Opening of 3 new BSCs in Saratov, Voronezh and Krasnoyarsk
2. Opening of 5 Cash Offices at Amway Regional WHs
3. Opening of 1 PUP and 2 After Sales Service Centers
4. Moving and full re-design & re-formatting of the biggest of BSC in Yekaterinburg
5. Creation & Implementation of BSCs Customer Service Standards, that led to the considerable improvement of the demonstrated Customer Service Level (General Objective Index of Customer Service Quality, measured by Mystery Shopping technology was considerably increased from 71,5% in Dec 2012 up to 92,5% in Dec 2014)
6. Amway Russia was the only corporate Client, that was invited to participate at the professional forum of Mystery Shopping Providers, members of MSPA (European Mystery Shopping Providers Association) in May Y2014, where I made the presentation on Customer Service Standards Development & Implementation Project in Amway Russia
7. Development & Implementation of Customers Flow Differentiated Approach, Re-formatting of 8 BSCs into 100% Open Lay-out format + 5 BSCs into 100% Self-Service Format (most of these projects have been funded from internal efficiencies improvement => 71 FTEs positions, or 13% of BSCs approved staff schedule were reduced => from 537 FTEs down to 466 FTEs)
8. Development & Implementation of After Sales Service Function for Amway Durables
06.2007—04.2009   1 год 11 месяцев
Business Planning Director
Rusfinance Bank (Societe General Group), г. Москва.
Main Responsibilities in Rusfinance Bank:

1. Regular (monthly/quarterly) business planning and analysis of the Regional Network development and results in Consumer/Car Credit Financing
2. Regional Network Expenditures Budget controlling
3. Russian market Credit Financing potential analysis by Regions/Business Directions
4. Financial Risk management by Region/Business Direction

Main Achievements in Rusfinance Bank:

1. Setting up the Business Planning & Analysis Function in the Regional Network Department from the scratch
2. Creation of the Business Planning & Analysis Department from the scratch
3. Setting up the Forecasting system for Consumer & Car Credit Financing business directions
01.2005—05.2007   2 года 5 месяцев
Sales & Operations Planning Project Leader
Dirol Cadbury LLC, г. Москва.
Main Responsibilities & Achievements:

Setting up and Running the 5 steps Sales & Operations Process in Dirol Cadbury as a part of the global S&OP Process in Cadbury on a running 4 years horizon:

1. Assortment portfolio planning
2. Demand Planning
3. Supply Planning
4. Financial Re-conciliation
5. Senior Management Review
05.2000—01.2005   4 года 9 месяцев
Business Analysis & Development Director
Dandy Distribution LLC, г. Москва.
Main Responsibilities & Achievements

Analysis of the Company business development for all Product Lines
Demand Planning management for all Product Lines
10.1997—05.2000   2 года 8 месяцев
Commercial Director
Stimorol M Ltd, г. Москва.
Main Responsibilities & Achievements

Management of the Company Commercial Operations in the Eastern part of Russia (from the Urals to the Far East)
10.1996—10.1997   1 год 1 месяц
Head of Business Development Department
DANDY RBD A/S (Denmark), г. Москва.
Main Responsibilities & Achievements

Regional Business Development of the Company
Opening of Regional Offices of the Company
Staff Reqruitment & Training
Setting up Relationship with Regional Company Distributors
11.1994—10.1996   2 года
Regional Supervisor
DANSK TYGGEGUMMI FABRIC (Moscow Representative Office), г. Москва.
Main Responsibilities & Achievements:

Looking for the Company Official Distributors in the Russian Regions: Urals, Siberia & the Far East
Setting up Distributors Activities according to the Company Standards and Plans
Высшее (магистр)
1980
Московский государственный технологический университет "Станкин"
Факультет: Станкоинструментальный
Дневная/Очная форма обучения
Специальность: Инженер - электромеханик по станкам с ЧПУ
Высшее
1980
Факультет: Станкоинструментальный
Дневная/Очная форма обучения
Специальность: Инженер - электромеханик
Навыки и умения
Иностранные языки
Английский (свободно владею).
Водительское удостоверение
B
Профессиональные навыки
People management, business development, project management, business analysis, strategic planning
Дополнительные сведения
Stimorol Business School, Denmark, 1997
Value Based Management, Moscow, 2003
Trade Wars, Moscow 2003
Project Management, special course, Moscow, 2005
Project Management for Trainers, Oxford, 2005
Building Commercial Capabilities, Paris, 2006

Personal Highlights:

• Creative work greatly preferred
• Also cope with daily routine with ease
• Enjoy working with people
• Able to work in a structured and targeted way, even when under pressure
• Good team player
• Open-minded and friendly