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№ 33107204Обновлено 11 ноября
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Managing Director

По договоренности
Муж., 31 год (4 июня 1986), высшее образование, не женат, детей нет
Москва , готов к переезду в Санкт-Петербург, Калининград
Гражданство: Россия
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Опыт работы 11 лет и 11 месяцев
11 месяцев
ноябрь 2015 — сентябрь 2016
Hotel Director / Business Assistant / Travel Coordinator
"Business Group" Holding ("Vik-Media" LLC, "RIA ZIMA" LLC, others), Москва, полная занятость
Duties:
1. Hotel and office building management. Hotel Sales, Service standards development and control / regulations. Recruiting and training of personnel (10 pers.). Purchases; Planning, budgeting. Interaction with contractors, monitoring of their activities at the facility;
2. Business owner support (business planning, consulting on assets, business strategy; negotiations, participation in conferences / forums);
3. Administrative and Travel-support (correspondence, time management, execution of individual orders; transport booking: train, airplane, private jet, yacht, tour selection);
Achievements:
✔a quite wide range of activities that monitors the stages of building reconstruction of a facility was studied;
✔measures for improving quality of service by optimizing the functional of the personnel and trainings are realised;
✔friendly partnership was acquired (improved sales indicators in the hotel);
✔operational administrative and travelers' support to the family's owner was implemented.
3 месяца
август  — октябрь 2015
Deputy Commercial Director
"Grand Service Express" Private Railway Passenger Company, Москва Moscow Russia, полная занятость
Duties:
Organization and control of the personnel (3 pers.); development of sales; inspection on the train;
Achievements:
✔new contracts (~ 25 travel agencies, 20 corporate customers, the amount of 450,000 rubles) were concluded;
✔ effective accounts receivable control system was implemented.
1 год и 1 месяц
июль 2014 — июль 2015
The Head of Hotel Chain Representative Office / Business Assistant
"Business Holidays" Hotel Group (Tver region, Sochi, Czech Republic), Москва MoscowRussia, полная занятость
Duties:
1. Hotel chain management (CZ, Sochi, Tver region) and office management; optimization of customer service / product sales. Budgeting / Planning. Recruiting.
2. Hotel area control and management in the Tver region. (Yacht Club, boathouse, 2 cottage house, hotel rooms), as well as other hotels. Interaction with contractors, monitoring of their activities at the facility;
3. Business support (development strategy recommendations, marketing, negotiations; B2B).
4. Travel-support (transport booking- r/w, air, boat, tour selection, accommodation booking, preparation of the conference, book conferences / forums, etc...).
Achievements:
✔vertical control and the duties of the employees (10-12 pers.) was implemented;
✔proposals and measures were implemented to improve the quality of service;
✔formalization, implementation and automation of business processes (CRM, information system) was carried out;
✔"product portfolio" was created (commercial. offers, discounts and privileges under a single brand);
✔for the Tver Region Hotel the occupancy was increased by 40% and for the Sochi Hotel - from 10 to 80%;
✔operational administrativ and travel support of the owner's family was organised.
1 год
июль 2013 — июнь 2014
Travel Manager
"Mouzenidis Travel" International Tour-Operator, Калининград Kaliningrad Russia, полная занятость
Duties:
Sales of tours / tickets / accommodation services; customers / travel agencies advising; organisation workshops; advertising in social networks; maintenance of tourists at the airport;
Achievements:
✔ 2 individual tours in the amount of 800 000 rubles were developed and implemented at the request of clients;
✔series of training seminars for travel agencies and employees was held.
3 года и 2 месяца
июнь 2010 — июль 2013
Night Manager
Radisson Hotel Kaliningrad 4*, Калининград Kaliningrad Russia, полная занятость
Duties:
Control and organization of welcome and accommodation of guests during the night (178 rooms); service provision; personnel management (10 pers.); training;
Achievements:
✔by the opening of the hotel corporate standards of hotel network were studied and implemented into the operation of Front Office Department;
✔Training course "Coaching" for staff training was passed;
✔Series of trainings / seminars was held.
2 месяца
февраль  — март 2010
Trainee
Maritim Strandhotel Travemuende 4*, Любек Lubeck Germany, полная занятость
Duties (multidisciplinary practice in departments):
- Catering service: preparation of the halls for banquets / conferences / festive events; arrangement of tables / presidium; coffee breaks; catering services at the facilities; Servicing of private customers with à la carte menu; cash registering;
- Restaurant service: preparation of the halls; breakfast organization; room service;
- Housekeeping: cleaning of rooms and public areas, in accordance with the standards of the chain;
- Department of Procurement: checking of products in the stock, checking of invoices; monitoring cooling rooms / refrigerators.
3 месяца
июнь  — август 2009
Trainee
Porto Carras Grand Resort 5*, Neos Marmaras Greece, полная занятость
Duties:
Guest Relations Department: guests' consulting; additional services booking; VIP-guests' maintenance; claims' processing; surveys of conducting; Translation activities; Aid in the organization of transfers and meeting guests at the airport; Aid in organizing events at the resort.
6 месяцев
май  — октябрь 2008
Assistant of Port Captain
Sani Resort 5* (Sani Marina), Халкидики Греция Greece, полная занятость
Duties:
Technical, informational and service maintenance of the port (Marina); port gas station servicing, fuel sales; yachts' provision; control of the order and cleanliness in the Marina; assistance in launching of the boats into the water; pricing for mooring and berthing services; fuel tanks' control in the Marina; execution of orders of yacht-captains.
1 год и 5 месяцев
май 2004 — сентябрь 2005
Guide-Interpreter / Driver
Hotel "Zum Bären", Черняховск, частичная занятость
Duties:
Excursional escorting of groups of tourists from Germany; Translation activities; Meeting / delivery of tourists to the destination by a car;
Achievements:
✔communicaton experience in a foreign language was acquired.
3 года и 5 месяцев
февраль 2001 — июнь 2004
Assistant of the Owner of the Guest House
Private Guest House, Черняховск, частичная занятость
Duties:
Control and organization of welcome and accommodation of guests; maintenance of order / cleanliness in the rooms;
Assistance in customer service in German; Cleaning house territory; monitoring the boiler system (diesel boiler); assisting in repairing the premises;
Achievements:
✔the initial experience in organization of guests' servicing was acquired;
✔communcation experience in a foreign language was acquired;
✔housing systems (boilers, boiler, electricity) were learned.
Высшее образование
2013
Immanuel Kant Baltic Federal University, Kaliningrad
Кандидат наук
Faculty of Service
Дневная/Очная форма обучения
Economical, political, social and recreational geography (post-graduate study)
2008
Immanuel Kant Baltic federal University, Kaliningrad
Faculty of Service
Дневная/Очная форма обучения
Social-Cultural Service and Tourism (Hotel Business)
Среднее специальное образование
2003
Teacher's training college, Kaliningrad Region, Chernyakhovsk
Дневная/Очная форма обучения
Teacher of English
Курсы
2013
Carlson Rezidor Hotel Group
Training "Tutorship"
Калининград Kaliningrad
2009
Baltic Fishing Fleet State Academy
Study Courses "Sustainable Development of The Baltic Region"
Калининград Kaliningrad
2006
Teacher's training college
The courses of office work
Черняховск Chernyakhovsk
Навыки и умения
Иностранные языки
Английский (свободно владею), немецкий (свободно владею), французский (разговорный), греческий (базовый).
Водительское удостоверение
Категория B
Профессиональные навыки
Business English; Business Planning; Time management; B2B Marketing; Leadership Skills Analytical skills; Social Media Marketing; B2C Marketing; Internet Marketing; Teamleading; Driving Licence B; German; French; Hotel Programs; Administration Management; Creativity; Consulting; Conflict management; Internal Control; Presentation skills; Sales Skills; Communication skills; Control Of Execution Of Orders; Hospitality; Meetings Organization; Business ethics; Customer Support; Business Development; MS Office; Tourism.
Дополнительные сведения
Personal qualities:
Sociability, responsibility, logical thinking and ability to make decisions quickly and clearly express thoughts, high performance, diligence and ability to learn quickly.

Strengths:
Developed organizational skills; precise control of the provision of services, quality of care, workflow; customer focus, goodwill; active use of foreign languages; presentation skills, time management

Computer skills:
Office software for Windows (Word, Excell, Power Point), Paint, Lotus, Opera PMS, R-Keeper, 1C, BOSS, Сhannel Manager Wubook.

Hobbies: sport (Thai boxing, fitness, running), music, travel, learning foreign languages;

Previously (2010-2012) I was a member of the Youth Government of the Kaliningrad region; participated in the organizational activities of the club "Euroclub" in BFU Im.I.Kanta dedicated to relations between Russia and Europe, issues of cultural exchange, the exchange of experiences.
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Резюме № 33107204 в открытом доступе Последнее обновление 11 ноября, 02:10

Резюме

Managing Director По договоренности
Дата рождения: 4 июня 1986, 31 год. Не женат, детей нет, гражданство Россия.
Москва, готов к переезду в Санкт-Петербург, Калининград
11.2015—09.2016   11 месяцев
Hotel Director / Business Assistant / Travel Coordinator
"Business Group" Holding ("Vik-Media" LLC, "RIA ZIMA" LLC, others), г. Москва, полная занятость.
Duties:
1. Hotel and office building management. Hotel Sales, Service standards development and control / regulations. Recruiting and training of personnel (10 pers.). Purchases; Planning, budgeting. Interaction with contractors, monitoring of their activities at the facility;
2. Business owner support (business planning, consulting on assets, business strategy; negotiations, participation in conferences / forums);
3. Administrative and Travel-support (correspondence, time management, execution of individual orders; transport booking: train, airplane, private jet, yacht, tour selection);
Achievements:
✔a quite wide range of activities that monitors the stages of building reconstruction of a facility was studied;
✔measures for improving quality of service by optimizing the functional of the personnel and trainings are realised;
✔friendly partnership was acquired (improved sales indicators in the hotel);
✔operational administrative and travelers' support to the family's owner was implemented.
08.2015—10.2015   3 месяца
Deputy Commercial Director
"Grand Service Express" Private Railway Passenger Company, г. Москва Moscow Russia, полная занятость.
Duties:
Organization and control of the personnel (3 pers.); development of sales; inspection on the train;
Achievements:
✔new contracts (~ 25 travel agencies, 20 corporate customers, the amount of 450,000 rubles) were concluded;
✔ effective accounts receivable control system was implemented.
07.2014—07.2015   1 год 1 месяц
The Head of Hotel Chain Representative Office / Business Assistant
"Business Holidays" Hotel Group (Tver region, Sochi, Czech Republic), г. Москва MoscowRussia, полная занятость.
Duties:
1. Hotel chain management (CZ, Sochi, Tver region) and office management; optimization of customer service / product sales. Budgeting / Planning. Recruiting.
2. Hotel area control and management in the Tver region. (Yacht Club, boathouse, 2 cottage house, hotel rooms), as well as other hotels. Interaction with contractors, monitoring of their activities at the facility;
3. Business support (development strategy recommendations, marketing, negotiations; B2B).
4. Travel-support (transport booking- r/w, air, boat, tour selection, accommodation booking, preparation of the conference, book conferences / forums, etc...).
Achievements:
✔vertical control and the duties of the employees (10-12 pers.) was implemented;
✔proposals and measures were implemented to improve the quality of service;
✔formalization, implementation and automation of business processes (CRM, information system) was carried out;
✔"product portfolio" was created (commercial. offers, discounts and privileges under a single brand);
✔for the Tver Region Hotel the occupancy was increased by 40% and for the Sochi Hotel - from 10 to 80%;
✔operational administrativ and travel support of the owner's family was organised.
07.2013—06.2014   1 год
Travel Manager
"Mouzenidis Travel" International Tour-Operator, г. Калининград Kaliningrad Russia, полная занятость.
Duties:
Sales of tours / tickets / accommodation services; customers / travel agencies advising; organisation workshops; advertising in social networks; maintenance of tourists at the airport;
Achievements:
✔ 2 individual tours in the amount of 800 000 rubles were developed and implemented at the request of clients;
✔series of training seminars for travel agencies and employees was held.
06.2010—07.2013   3 года 2 месяца
Night Manager
Radisson Hotel Kaliningrad 4*, г. Калининград Kaliningrad Russia, полная занятость.
Duties:
Control and organization of welcome and accommodation of guests during the night (178 rooms); service provision; personnel management (10 pers.); training;
Achievements:
✔by the opening of the hotel corporate standards of hotel network were studied and implemented into the operation of Front Office Department;
✔Training course "Coaching" for staff training was passed;
✔Series of trainings / seminars was held.
02.2010—03.2010   2 месяца
Trainee
Maritim Strandhotel Travemuende 4*, г. Любек Lubeck Germany, полная занятость.
Duties (multidisciplinary practice in departments):
- Catering service: preparation of the halls for banquets / conferences / festive events; arrangement of tables / presidium; coffee breaks; catering services at the facilities; Servicing of private customers with à la carte menu; cash registering;
- Restaurant service: preparation of the halls; breakfast organization; room service;
- Housekeeping: cleaning of rooms and public areas, in accordance with the standards of the chain;
- Department of Procurement: checking of products in the stock, checking of invoices; monitoring cooling rooms / refrigerators.
06.2009—08.2009   3 месяца
Trainee
Porto Carras Grand Resort 5*, г. Neos Marmaras Greece, полная занятость.
Duties:
Guest Relations Department: guests' consulting; additional services booking; VIP-guests' maintenance; claims' processing; surveys of conducting; Translation activities; Aid in the organization of transfers and meeting guests at the airport; Aid in organizing events at the resort.
05.2008—10.2008   6 месяцев
Assistant of Port Captain
Sani Resort 5* (Sani Marina), г. Халкидики Греция Greece, полная занятость.
Duties:
Technical, informational and service maintenance of the port (Marina); port gas station servicing, fuel sales; yachts' provision; control of the order and cleanliness in the Marina; assistance in launching of the boats into the water; pricing for mooring and berthing services; fuel tanks' control in the Marina; execution of orders of yacht-captains.
05.2004—09.2005   1 год 5 месяцев
Guide-Interpreter / Driver
Hotel "Zum Bären", г. Черняховск, частичная занятость.
Duties:
Excursional escorting of groups of tourists from Germany; Translation activities; Meeting / delivery of tourists to the destination by a car;
Achievements:
✔communicaton experience in a foreign language was acquired.
02.2001—06.2004   3 года 5 месяцев
Assistant of the Owner of the Guest House
Private Guest House, г. Черняховск, частичная занятость.
Duties:
Control and organization of welcome and accommodation of guests; maintenance of order / cleanliness in the rooms;
Assistance in customer service in German; Cleaning house territory; monitoring the boiler system (diesel boiler); assisting in repairing the premises;
Achievements:
✔the initial experience in organization of guests' servicing was acquired;
✔communcation experience in a foreign language was acquired;
✔housing systems (boilers, boiler, electricity) were learned.
Высшее (кандидат наук)
2013
Immanuel Kant Baltic Federal University, Kaliningrad
Факультет: Faculty of Service
Дневная/Очная форма обучения
Специальность: Economical, political, social and recreational geography (post-graduate study)
Высшее
2008
Immanuel Kant Baltic federal University, Kaliningrad
Факультет: Faculty of Service
Дневная/Очная форма обучения
Специальность: Social-Cultural Service and Tourism (Hotel Business)
Среднее специальное
2003
Teacher's training college, Kaliningrad Region, Chernyakhovsk
Дневная/Очная форма обучения
Специальность: Teacher of English
Курсы и тренинги
2013
Carlson Rezidor Hotel Group
Training "Tutorship"
Калининград Kaliningrad
2009
Baltic Fishing Fleet State Academy
Study Courses "Sustainable Development of The Baltic Region"
Калининград Kaliningrad
2006
Teacher's training college
The courses of office work
Черняховск Chernyakhovsk
Навыки и умения
Иностранные языки
Английский (свободно владею),
немецкий (свободно владею),
французский (разговорный),
греческий (базовый).
Водительское удостоверение
B
Профессиональные навыки
Business English; Business Planning; Time management; B2B Marketing; Leadership Skills Analytical skills; Social Media Marketing; B2C Marketing; Internet Marketing; Teamleading; Driving Licence B; German; French; Hotel Programs; Administration Management; Creativity; Consulting; Conflict management; Internal Control; Presentation skills; Sales Skills; Communication skills; Control Of Execution Of Orders; Hospitality; Meetings Organization; Business ethics; Customer Support; Business Development; MS Office; Tourism.
Дополнительные сведения
Personal qualities:
Sociability, responsibility, logical thinking and ability to make decisions quickly and clearly express thoughts, high performance, diligence and ability to learn quickly.

Strengths:
Developed organizational skills; precise control of the provision of services, quality of care, workflow; customer focus, goodwill; active use of foreign languages; presentation skills, time management

Computer skills:
Office software for Windows (Word, Excell, Power Point), Paint, Lotus, Opera PMS, R-Keeper, 1C, BOSS, Сhannel Manager Wubook.

Hobbies: sport (Thai boxing, fitness, running), music, travel, learning foreign languages;

Previously (2010-2012) I was a member of the Youth Government of the Kaliningrad region; participated in the organizational activities of the club "Euroclub" in BFU Im.I.Kanta dedicated to relations between Russia and Europe, issues of cultural exchange, the exchange of experiences.