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Managing Director По договоренности
Дата рождения: 4 июня 1986, 31 год. Не женат, детей нет, гражданство Россия.
Москва, готов к переезду в Санкт-Петербург, Калининград
11.2015—09.2016 11 месяцев
Hotel Director / Business Assistant / Travel Coordinator
"Business Group" Holding ("Vik-Media" LLC, "RIA ZIMA" LLC, others), г. Москва, полная занятость.
1. Hotel and office building management. Hotel Sales, Service standards development and control / regulations. Recruiting and training of personnel (10 pers.). Purchases; Planning, budgeting. Interaction with contractors, monitoring of their activities at the facility;
2. Business owner support (business planning, consulting on assets, business strategy; negotiations, participation in conferences / forums);
3. Administrative and Travel-support (correspondence, time management, execution of individual orders; transport booking: train, airplane, private jet, yacht, tour selection);
✔a quite wide range of activities that monitors the stages of building reconstruction of a facility was studied;
✔measures for improving quality of service by optimizing the functional of the personnel and trainings are realised;
✔friendly partnership was acquired (improved sales indicators in the hotel);
✔operational administrative and travelers' support to the family's owner was implemented.
08.2015—10.2015 3 месяца
Deputy Commercial Director
"Grand Service Express" Private Railway Passenger Company, г. Москва Moscow Russia, полная занятость.
Organization and control of the personnel (3 pers.); development of sales; inspection on the train;
✔new contracts (~ 25 travel agencies, 20 corporate customers, the amount of 450,000 rubles) were concluded;
✔ effective accounts receivable control system was implemented.
07.2014—07.2015 1 год 1 месяц
The Head of Hotel Chain Representative Office / Business Assistant
"Business Holidays" Hotel Group (Tver region, Sochi, Czech Republic), г. Москва MoscowRussia, полная занятость.
1. Hotel chain management (CZ, Sochi, Tver region) and office management; optimization of customer service / product sales. Budgeting / Planning. Recruiting.
2. Hotel area control and management in the Tver region. (Yacht Club, boathouse, 2 cottage house, hotel rooms), as well as other hotels. Interaction with contractors, monitoring of their activities at the facility;
3. Business support (development strategy recommendations, marketing, negotiations; B2B).
4. Travel-support (transport booking- r/w, air, boat, tour selection, accommodation booking, preparation of the conference, book conferences / forums, etc...).
✔vertical control and the duties of the employees (10-12 pers.) was implemented;
✔proposals and measures were implemented to improve the quality of service;
✔formalization, implementation and automation of business processes (CRM, information system) was carried out;
✔"product portfolio" was created (commercial. offers, discounts and privileges under a single brand);
✔for the Tver Region Hotel the occupancy was increased by 40% and for the Sochi Hotel - from 10 to 80%;
✔operational administrativ and travel support of the owner's family was organised.
07.2013—06.2014 1 год
"Mouzenidis Travel" International Tour-Operator, г. Калининград Kaliningrad Russia, полная занятость.
Sales of tours / tickets / accommodation services; customers / travel agencies advising; organisation workshops; advertising in social networks; maintenance of tourists at the airport;
✔ 2 individual tours in the amount of 800 000 rubles were developed and implemented at the request of clients;
✔series of training seminars for travel agencies and employees was held.
06.2010—07.2013 3 года 2 месяца
Radisson Hotel Kaliningrad 4*, г. Калининград Kaliningrad Russia, полная занятость.
Control and organization of welcome and accommodation of guests during the night (178 rooms); service provision; personnel management (10 pers.); training;
✔by the opening of the hotel corporate standards of hotel network were studied and implemented into the operation of Front Office Department;
✔Training course "Coaching" for staff training was passed;
✔Series of trainings / seminars was held.
02.2010—03.2010 2 месяца
Maritim Strandhotel Travemuende 4*, г. Любек Lubeck Germany, полная занятость.
Duties (multidisciplinary practice in departments):
- Catering service: preparation of the halls for banquets / conferences / festive events; arrangement of tables / presidium; coffee breaks; catering services at the facilities; Servicing of private customers with à la carte menu; cash registering;
- Restaurant service: preparation of the halls; breakfast organization; room service;
- Housekeeping: cleaning of rooms and public areas, in accordance with the standards of the chain;
- Department of Procurement: checking of products in the stock, checking of invoices; monitoring cooling rooms / refrigerators.
06.2009—08.2009 3 месяца
Porto Carras Grand Resort 5*, г. Neos Marmaras Greece, полная занятость.
Guest Relations Department: guests' consulting; additional services booking; VIP-guests' maintenance; claims' processing; surveys of conducting; Translation activities; Aid in the organization of transfers and meeting guests at the airport; Aid in organizing events at the resort.
05.2008—10.2008 6 месяцев
Assistant of Port Captain
Sani Resort 5* (Sani Marina), г. Халкидики Греция Greece, полная занятость.
Technical, informational and service maintenance of the port (Marina); port gas station servicing, fuel sales; yachts' provision; control of the order and cleanliness in the Marina; assistance in launching of the boats into the water; pricing for mooring and berthing services; fuel tanks' control in the Marina; execution of orders of yacht-captains.
05.2004—09.2005 1 год 5 месяцев
Guide-Interpreter / Driver
Hotel "Zum Bären", г. Черняховск, частичная занятость.
Excursional escorting of groups of tourists from Germany; Translation activities; Meeting / delivery of tourists to the destination by a car;
✔communicaton experience in a foreign language was acquired.
02.2001—06.2004 3 года 5 месяцев
Assistant of the Owner of the Guest House
Private Guest House, г. Черняховск, частичная занятость.
Control and organization of welcome and accommodation of guests; maintenance of order / cleanliness in the rooms;
Assistance in customer service in German; Cleaning house territory; monitoring the boiler system (diesel boiler); assisting in repairing the premises;
✔the initial experience in organization of guests' servicing was acquired;
✔communcation experience in a foreign language was acquired;
✔housing systems (boilers, boiler, electricity) were learned.
Высшее (кандидат наук)
Immanuel Kant Baltic Federal University, Kaliningrad
Факультет: Faculty of Service
Дневная/Очная форма обучения
Специальность: Economical, political, social and recreational geography (post-graduate study)
Immanuel Kant Baltic federal University, Kaliningrad
Факультет: Faculty of Service
Дневная/Очная форма обучения
Специальность: Social-Cultural Service and Tourism (Hotel Business)
Teacher's training college, Kaliningrad Region, Chernyakhovsk
Дневная/Очная форма обучения
Специальность: Teacher of English
Курсы и тренинги
Carlson Rezidor Hotel Group
Baltic Fishing Fleet State Academy
Study Courses "Sustainable Development of The Baltic Region"
Teacher's training college
The courses of office work
Навыки и умения
Английский (свободно владею),
немецкий (свободно владею),
Business English; Business Planning; Time management; B2B Marketing; Leadership Skills Analytical skills; Social Media Marketing; B2C Marketing; Internet Marketing; Teamleading; Driving Licence B; German; French; Hotel Programs; Administration Management; Creativity; Consulting; Conflict management; Internal Control; Presentation skills; Sales Skills; Communication skills; Control Of Execution Of Orders; Hospitality; Meetings Organization; Business ethics; Customer Support; Business Development; MS Office; Tourism.
Sociability, responsibility, logical thinking and ability to make decisions quickly and clearly express thoughts, high performance, diligence and ability to learn quickly.
Developed organizational skills; precise control of the provision of services, quality of care, workflow; customer focus, goodwill; active use of foreign languages; presentation skills, time management
Office software for Windows (Word, Excell, Power Point), Paint, Lotus, Opera PMS, R-Keeper, 1C, BOSS, Сhannel Manager Wubook.
Hobbies: sport (Thai boxing, fitness, running), music, travel, learning foreign languages;
Previously (2010-2012) I was a member of the Youth Government of the Kaliningrad region; participated in the organizational activities of the club "Euroclub" in BFU Im.I.Kanta dedicated to relations between Russia and Europe, issues of cultural exchange, the exchange of experiences.