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Резюме 33107204
2 декабря

Managing Director

По договоренности
не имеет значения
не имеет значения
30 лет (4 июня 1986), мужской, высшее образование, не женат, детей нет
Москва, готов к переезду в Санкт-Петербург, Калининград
Гражданство: Россия
Работал
Общий рабочий стаж — 11 лет и 11 месяцев

ноябрь 2015 — сентябрь 2016
11 месяцев

Hotel Director / Business Assistant / Travel Coordinator

(Полная занятость)

"Business Group" Holding ("Vik-Media" LLC, "RIA ZIMA" LLC, others), г. Москва.

Duties:
1. Hotel and office building management. Hotel Sales, Service standards development and control / regulations. Recruiting and training of personnel (10 pers.). Purchases; Planning, budgeting. Interaction with contractors, monitoring of their activities at the facility;
2. Business owner support (business planning, consulting on assets, business strategy; negotiations, participation in conferences / forums);
3. Administrative and Travel-support (correspondence, time management, execution of individual orders; transport booking: train, airplane, private jet, yacht, tour selection);
Achievements:
✔a quite wide range of activities that monitors the stages of building reconstruction of a facility was studied;
✔measures for improving quality of service by optimizing the functional of the personnel and trainings are realised;
✔friendly partnership was acquired (improved sales indicators in the hotel);
✔operational administrative and travelers' support to the family's owner was implemented.

август 2015 — октябрь 2015
3 месяца

Deputy Commercial Director

(Полная занятость)

"Grand Service Express" Private Railway Passenger Company, г. Москва Moscow Russia.

Duties:
Organization and control of the personnel (3 pers.); development of sales; inspection on the train;
Achievements:
✔new contracts (~ 25 travel agencies, 20 corporate customers, the amount of 450,000 rubles) were concluded;
✔ effective accounts receivable control system was implemented.

июль 2014 — июль 2015
1 год и 1 месяц

The Head of Hotel Chain Representative Office / Business Assistant

(Полная занятость)

"Business Holidays" Hotel Group (Tver region, Sochi, Czech Republic), г. Москва MoscowRussia.

Duties:
1. Hotel chain management (CZ, Sochi, Tver region) and office management; optimization of customer service / product sales. Budgeting / Planning. Recruiting.
2. Hotel area control and management in the Tver region. (Yacht Club, boathouse, 2 cottage house, hotel rooms), as well as other hotels. Interaction with contractors, monitoring of their activities at the facility;
3. Business support (development strategy recommendations, marketing, negotiations; B2B).
4. Travel-support (transport booking- r/w, air, boat, tour selection, accommodation booking, preparation of the conference, book conferences / forums, etc...).
Achievements:
✔vertical control and the duties of the employees (10-12 pers.) was implemented;
✔proposals and measures were implemented to improve the quality of service;
✔formalization, implementation and automation of business processes (CRM, information system) was carried out;
✔"product portfolio" was created (commercial. offers, discounts and privileges under a single brand);
✔for the Tver Region Hotel the occupancy was increased by 40% and for the Sochi Hotel - from 10 to 80%;
✔operational administrativ and travel support of the owner's family was organised.

июль 2013 — июнь 2014
1 год

Travel Manager

(Полная занятость)

"Mouzenidis Travel" International Tour-Operator, г. Калининград Kaliningrad Russia.

Duties:
Sales of tours / tickets / accommodation services; customers / travel agencies advising; organisation workshops; advertising in social networks; maintenance of tourists at the airport;
Achievements:
✔ 2 individual tours in the amount of 800 000 rubles were developed and implemented at the request of clients;
✔series of training seminars for travel agencies and employees was held.

июнь 2010 — июль 2013
3 года и 2 месяца

Night Manager

(Полная занятость)

Radisson Hotel Kaliningrad 4*, г. Калининград Kaliningrad Russia.

Duties:
Control and organization of welcome and accommodation of guests during the night (178 rooms); service provision; personnel management (10 pers.); training;
Achievements:
✔by the opening of the hotel corporate standards of hotel network were studied and implemented into the operation of Front Office Department;
✔Training course "Coaching" for staff training was passed;
✔Series of trainings / seminars was held.

февраль 2010 — март 2010
2 месяца

Trainee

(Полная занятость)

Maritim Strandhotel Travemuende 4*, г. Любек Lubeck Germany.

Duties (multidisciplinary practice in departments):
- Catering service: preparation of the halls for banquets / conferences / festive events; arrangement of tables / presidium; coffee breaks; catering services at the facilities; Servicing of private customers with à la carte menu; cash registering;
- Restaurant service: preparation of the halls; breakfast organization; room service;
- Housekeeping: cleaning of rooms and public areas, in accordance with the standards of the chain;
- Department of Procurement: checking of products in the stock, checking of invoices; monitoring cooling rooms / refrigerators.

июнь 2009 — август 2009
3 месяца

Trainee

(Полная занятость)

Porto Carras Grand Resort 5*, г. Neos Marmaras Greece.

Duties:
Guest Relations Department: guests' consulting; additional services booking; VIP-guests' maintenance; claims' processing; surveys of conducting; Translation activities; Aid in the organization of transfers and meeting guests at the airport; Aid in organizing events at the resort.

май 2008 — октябрь 2008
6 месяцев

Assistant of Port Captain

(Полная занятость)

Sani Resort 5* (Sani Marina), г. Халкидики Греция Greece.

Duties:
Technical, informational and service maintenance of the port (Marina); port gas station servicing, fuel sales; yachts' provision; control of the order and cleanliness in the Marina; assistance in launching of the boats into the water; pricing for mooring and berthing services; fuel tanks' control in the Marina; execution of orders of yacht-captains.

май 2004 — сентябрь 2005
1 год и 5 месяцев

Guide-Interpreter / Driver

(Частичная занятость)

Hotel "Zum Bären", г. Черняховск.

Duties:
Excursional escorting of groups of tourists from Germany; Translation activities; Meeting / delivery of tourists to the destination by a car;
Achievements:
✔communicaton experience in a foreign language was acquired.

февраль 2001 — июнь 2004
3 года и 5 месяцев

Assistant of the Owner of the Guest House

(Частичная занятость)

Private Guest House, г. Черняховск.

Duties:
Control and organization of welcome and accommodation of guests; maintenance of order / cleanliness in the rooms;
Assistance in customer service in German; Cleaning house territory; monitoring the boiler system (diesel boiler); assisting in repairing the premises;
Achievements:
✔the initial experience in organization of guests' servicing was acquired;
✔communcation experience in a foreign language was acquired;
✔housing systems (boilers, boiler, electricity) were learned.

Ключевые навыки
Business English; Business Planning; Time management; B2B Marketing; Leadership Skills Analytical skills; Social Media Marketing; B2C Marketing; Internet Marketing; Teamleading; Driving Licence B; German; French; Hotel Programs; Administration Management; Creativity; Consulting; Conflict management; Internal Control; Presentation skills; Sales Skills; Communication skills; Control Of Execution Of Orders; Hospitality; Meetings Organization; Business ethics; Customer Support; Business Development; MS Office; Tourism.
Учился

по 2013

Immanuel Kant Baltic Federal University, Kaliningrad Уровень образования: Высшее (кандидат наук). Факультет: Faculty of Service. Специальность: Economical, political, social and recreational geography (post-graduate study). Форма обучения: Дневная/Очная.

по 2008

Immanuel Kant Baltic federal University, Kaliningrad Уровень образования: Высшее. Факультет: Faculty of Service. Специальность: Social-Cultural Service and Tourism (Hotel Business). Форма обучения: Дневная/Очная.

по 2003

Teacher's training college, Kaliningrad Region, Chernyakhovsk Уровень образования: Среднее специальное. Специальность: Teacher of English. Форма обучения: Дневная/Очная.
Курсы и тренинги

2013

Training "Tutorship". Carlson Rezidor Hotel Group, г. Калининград Kaliningrad

2009

Study Courses "Sustainable Development of The Baltic Region". Baltic Fishing Fleet State Academy, г. Калининград Kaliningrad

2006

The courses of office work. Teacher's training college, г. Черняховск Chernyakhovsk

Знает и умеет
Английский язык свободно владею, немецкий язык свободно владею, французский язык разговорный, греческий язык базовый
Водительские права категории B
О себе

Personal qualities:
Sociability, responsibility, logical thinking and ability to make decisions quickly and clearly express thoughts, high performance, diligence and ability to learn quickly.

Strengths:
Developed organizational skills; precise control of the provision of services, quality of care, workflow; customer focus, goodwill; active use of foreign languages; presentation skills, time management

Computer skills:
Office software for Windows (Word, Excell, Power Point), Paint, Lotus, Opera PMS, R-Keeper, 1C, BOSS, Сhannel Manager Wubook.

Hobbies: sport (Thai boxing, fitness, running), music, travel, learning foreign languages;

Previously (2010-2012) I was a member of the Youth Government of the Kaliningrad region; participated in the organizational activities of the club "Euroclub" in BFU Im.I.Kanta dedicated to relations between Russia and Europe, issues of cultural exchange, the exchange of experiences.

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№ 33107204 обновлено 2 декабря, 10:20
Managing Director
По договоренности
Мужчина, 30 лет (4 июня 1986)
Не женат, детей нет, гражданство Россия
Москва, готов к переезду в Санкт-Петербург, Калининград
Опыт работы 11 лет и 11 месяцев
Hotel Director / Business Assistant / Travel Coordinator
11 месяцев
ноябрь 2015  — сентябрь 2016
"Business Group" Holding ("Vik-Media" LLC, "RIA ZIMA" LLC, others), Москва, полная занятость
Duties:
1. Hotel and office building management. Hotel Sales, Service standards development and control / regulations. Recruiting and training of personnel (10 pers.). Purchases; Planning, budgeting. Interaction with contractors, monitoring of their activities at the facility;
2. Business owner support (business planning, consulting on assets, business strategy; negotiations, participation in conferences / forums);
3. Administrative and Travel-support (correspondence, time management, execution of individual orders; transport booking: train, airplane, private jet, yacht, tour selection);
Achievements:
✔a quite wide range of activities that monitors the stages of building reconstruction of a facility was studied;
✔measures for improving quality of service by optimizing the functional of the personnel and trainings are realised;
✔friendly partnership was acquired (improved sales indicators in the hotel);
✔operational administrative and travelers' support to the family's owner was implemented.
Deputy Commercial Director
3 месяца
август   — октябрь 2015
"Grand Service Express" Private Railway Passenger Company, Москва Moscow Russia, полная занятость
Duties:
Organization and control of the personnel (3 pers.); development of sales; inspection on the train;
Achievements:
✔new contracts (~ 25 travel agencies, 20 corporate customers, the amount of 450,000 rubles) were concluded;
✔ effective accounts receivable control system was implemented.
The Head of Hotel Chain Representative Office / Business Assistant
1 год 1 месяц
июль 2014  — июль 2015
"Business Holidays" Hotel Group (Tver region, Sochi, Czech Republic), Москва MoscowRussia, полная занятость
Duties:
1. Hotel chain management (CZ, Sochi, Tver region) and office management; optimization of customer service / product sales. Budgeting / Planning. Recruiting.
2. Hotel area control and management in the Tver region. (Yacht Club, boathouse, 2 cottage house, hotel rooms), as well as other hotels. Interaction with contractors, monitoring of their activities at the facility;
3. Business support (development strategy recommendations, marketing, negotiations; B2B).
4. Travel-support (transport booking- r/w, air, boat, tour selection, accommodation booking, preparation of the conference, book conferences / forums, etc...).
Achievements:
✔vertical control and the duties of the employees (10-12 pers.) was implemented;
✔proposals and measures were implemented to improve the quality of service;
✔formalization, implementation and automation of business processes (CRM, information system) was carried out;
✔"product portfolio" was created (commercial. offers, discounts and privileges under a single brand);
✔for the Tver Region Hotel the occupancy was increased by 40% and for the Sochi Hotel - from 10 to 80%;
✔operational administrativ and travel support of the owner's family was organised.
Travel Manager
1 год
июль 2013  — июнь 2014
"Mouzenidis Travel" International Tour-Operator, Калининград Kaliningrad Russia, полная занятость
Duties:
Sales of tours / tickets / accommodation services; customers / travel agencies advising; organisation workshops; advertising in social networks; maintenance of tourists at the airport;
Achievements:
✔ 2 individual tours in the amount of 800 000 rubles were developed and implemented at the request of clients;
✔series of training seminars for travel agencies and employees was held.
Night Manager
3 года 2 месяца
июнь 2010  — июль 2013
Radisson Hotel Kaliningrad 4*, Калининград Kaliningrad Russia, полная занятость
Duties:
Control and organization of welcome and accommodation of guests during the night (178 rooms); service provision; personnel management (10 pers.); training;
Achievements:
✔by the opening of the hotel corporate standards of hotel network were studied and implemented into the operation of Front Office Department;
✔Training course "Coaching" for staff training was passed;
✔Series of trainings / seminars was held.
Trainee
2 месяца
февраль   — март 2010
Maritim Strandhotel Travemuende 4*, Любек Lubeck Germany, полная занятость
Duties (multidisciplinary practice in departments):
- Catering service: preparation of the halls for banquets / conferences / festive events; arrangement of tables / presidium; coffee breaks; catering services at the facilities; Servicing of private customers with à la carte menu; cash registering;
- Restaurant service: preparation of the halls; breakfast organization; room service;
- Housekeeping: cleaning of rooms and public areas, in accordance with the standards of the chain;
- Department of Procurement: checking of products in the stock, checking of invoices; monitoring cooling rooms / refrigerators.
Trainee
3 месяца
июнь   — август 2009
Porto Carras Grand Resort 5*, Neos Marmaras Greece, полная занятость
Duties:
Guest Relations Department: guests' consulting; additional services booking; VIP-guests' maintenance; claims' processing; surveys of conducting; Translation activities; Aid in the organization of transfers and meeting guests at the airport; Aid in organizing events at the resort.
Assistant of Port Captain
6 месяцев
май   — октябрь 2008
Sani Resort 5* (Sani Marina), Халкидики Греция Greece, полная занятость
Duties:
Technical, informational and service maintenance of the port (Marina); port gas station servicing, fuel sales; yachts' provision; control of the order and cleanliness in the Marina; assistance in launching of the boats into the water; pricing for mooring and berthing services; fuel tanks' control in the Marina; execution of orders of yacht-captains.
Guide-Interpreter / Driver
1 год 5 месяцев
май 2004  — сентябрь 2005
Hotel "Zum Bären", Черняховск, частичная занятость
Duties:
Excursional escorting of groups of tourists from Germany; Translation activities; Meeting / delivery of tourists to the destination by a car;
Achievements:
✔communicaton experience in a foreign language was acquired.
Assistant of the Owner of the Guest House
3 года 5 месяцев
февраль 2001  — июнь 2004
Private Guest House, Черняховск, частичная занятость
Duties:
Control and organization of welcome and accommodation of guests; maintenance of order / cleanliness in the rooms;
Assistance in customer service in German; Cleaning house territory; monitoring the boiler system (diesel boiler); assisting in repairing the premises;
Achievements:
✔the initial experience in organization of guests' servicing was acquired;
✔communcation experience in a foreign language was acquired;
✔housing systems (boilers, boiler, electricity) were learned.
Высшее образование
2013
Immanuel Kant Baltic Federal University, Kaliningrad
Кандидат наук
Faculty of Service
Дневная/Очная форма обучения
Economical, political, social and recreational geography (post-graduate study)
2008
Immanuel Kant Baltic federal University, Kaliningrad
Faculty of Service
Дневная/Очная форма обучения
Social-Cultural Service and Tourism (Hotel Business)
Среднее специальное образование
2003
Teacher's training college, Kaliningrad Region, Chernyakhovsk
Дневная/Очная форма обучения
Teacher of English
Курсы
2013
Carlson Rezidor Hotel Group
Training "Tutorship"
Калининград Kaliningrad
2009
Baltic Fishing Fleet State Academy
Study Courses "Sustainable Development of The Baltic Region"
Калининград Kaliningrad
2006
Teacher's training college
The courses of office work
Черняховск Chernyakhovsk
Навыки и умения
Иностранные языки
Английский (свободно владею), немецкий (свободно владею), французский (разговорный), греческий (базовый).
Водительское удостоверение
Категория B
Профессиональные навыки
Business English; Business Planning; Time management; B2B Marketing; Leadership Skills Analytical skills; Social Media Marketing; B2C Marketing; Internet Marketing; Teamleading; Driving Licence B; German; French; Hotel Programs; Administration Management; Creativity; Consulting; Conflict management; Internal Control; Presentation skills; Sales Skills; Communication skills; Control Of Execution Of Orders; Hospitality; Meetings Organization; Business ethics; Customer Support; Business Development; MS Office; Tourism.
Дополнительные сведения
Personal qualities:
Sociability, responsibility, logical thinking and ability to make decisions quickly and clearly express thoughts, high performance, diligence and ability to learn quickly.

Strengths:
Developed organizational skills; precise control of the provision of services, quality of care, workflow; customer focus, goodwill; active use of foreign languages; presentation skills, time management

Computer skills:
Office software for Windows (Word, Excell, Power Point), Paint, Lotus, Opera PMS, R-Keeper, 1C, BOSS, Сhannel Manager Wubook.

Hobbies: sport (Thai boxing, fitness, running), music, travel, learning foreign languages;

Previously (2010-2012) I was a member of the Youth Government of the Kaliningrad region; participated in the organizational activities of the club "Euroclub" in BFU Im.I.Kanta dedicated to relations between Russia and Europe, issues of cultural exchange, the exchange of experiences.