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ноябрь 2015 — сентябрь 2016
"Business Group" Holding ("Vik-Media" LLC, "RIA ZIMA" LLC, others), г. Москва.
1. Hotel and office building management. Hotel Sales, Service standards development and control / regulations. Recruiting and training of personnel (10 pers.). Purchases; Planning, budgeting. Interaction with contractors, monitoring of their activities at the facility;
2. Business owner support (business planning, consulting on assets, business strategy; negotiations, participation in conferences / forums);
3. Administrative and Travel-support (correspondence, time management, execution of individual orders; transport booking: train, airplane, private jet, yacht, tour selection);
✔a quite wide range of activities that monitors the stages of building reconstruction of a facility was studied;
✔measures for improving quality of service by optimizing the functional of the personnel and trainings are realised;
✔friendly partnership was acquired (improved sales indicators in the hotel);
✔operational administrative and travelers' support to the family's owner was implemented.
август 2015 — октябрь 2015
"Grand Service Express" Private Railway Passenger Company, г. Москва Moscow Russia.
Organization and control of the personnel (3 pers.); development of sales; inspection on the train;
✔new contracts (~ 25 travel agencies, 20 corporate customers, the amount of 450,000 rubles) were concluded;
✔ effective accounts receivable control system was implemented.
июль 2014 — июль 2015
1 год и 1 месяц
"Business Holidays" Hotel Group (Tver region, Sochi, Czech Republic), г. Москва MoscowRussia.
1. Hotel chain management (CZ, Sochi, Tver region) and office management; optimization of customer service / product sales. Budgeting / Planning. Recruiting.
2. Hotel area control and management in the Tver region. (Yacht Club, boathouse, 2 cottage house, hotel rooms), as well as other hotels. Interaction with contractors, monitoring of their activities at the facility;
3. Business support (development strategy recommendations, marketing, negotiations; B2B).
4. Travel-support (transport booking- r/w, air, boat, tour selection, accommodation booking, preparation of the conference, book conferences / forums, etc...).
✔vertical control and the duties of the employees (10-12 pers.) was implemented;
✔proposals and measures were implemented to improve the quality of service;
✔formalization, implementation and automation of business processes (CRM, information system) was carried out;
✔"product portfolio" was created (commercial. offers, discounts and privileges under a single brand);
✔for the Tver Region Hotel the occupancy was increased by 40% and for the Sochi Hotel - from 10 to 80%;
✔operational administrativ and travel support of the owner's family was organised.
июль 2013 — июнь 2014
"Mouzenidis Travel" International Tour-Operator, г. Калининград Kaliningrad Russia.
Sales of tours / tickets / accommodation services; customers / travel agencies advising; organisation workshops; advertising in social networks; maintenance of tourists at the airport;
✔ 2 individual tours in the amount of 800 000 rubles were developed and implemented at the request of clients;
✔series of training seminars for travel agencies and employees was held.
июнь 2010 — июль 2013
3 года и 2 месяца
Radisson Hotel Kaliningrad 4*, г. Калининград Kaliningrad Russia.
Control and organization of welcome and accommodation of guests during the night (178 rooms); service provision; personnel management (10 pers.); training;
✔by the opening of the hotel corporate standards of hotel network were studied and implemented into the operation of Front Office Department;
✔Training course "Coaching" for staff training was passed;
✔Series of trainings / seminars was held.
февраль 2010 — март 2010
Maritim Strandhotel Travemuende 4*, г. Любек Lubeck Germany.
Duties (multidisciplinary practice in departments):
- Catering service: preparation of the halls for banquets / conferences / festive events; arrangement of tables / presidium; coffee breaks; catering services at the facilities; Servicing of private customers with à la carte menu; cash registering;
- Restaurant service: preparation of the halls; breakfast organization; room service;
- Housekeeping: cleaning of rooms and public areas, in accordance with the standards of the chain;
- Department of Procurement: checking of products in the stock, checking of invoices; monitoring cooling rooms / refrigerators.
июнь 2009 — август 2009
Porto Carras Grand Resort 5*, г. Neos Marmaras Greece.
Guest Relations Department: guests' consulting; additional services booking; VIP-guests' maintenance; claims' processing; surveys of conducting; Translation activities; Aid in the organization of transfers and meeting guests at the airport; Aid in organizing events at the resort.
май 2008 — октябрь 2008
Sani Resort 5* (Sani Marina), г. Халкидики Греция Greece.
Technical, informational and service maintenance of the port (Marina); port gas station servicing, fuel sales; yachts' provision; control of the order and cleanliness in the Marina; assistance in launching of the boats into the water; pricing for mooring and berthing services; fuel tanks' control in the Marina; execution of orders of yacht-captains.
май 2004 — сентябрь 2005
1 год и 5 месяцев
Hotel "Zum Bären", г. Черняховск.
Excursional escorting of groups of tourists from Germany; Translation activities; Meeting / delivery of tourists to the destination by a car;
✔communicaton experience in a foreign language was acquired.
февраль 2001 — июнь 2004
3 года и 5 месяцев
Private Guest House, г. Черняховск.
Control and organization of welcome and accommodation of guests; maintenance of order / cleanliness in the rooms;
Assistance in customer service in German; Cleaning house territory; monitoring the boiler system (diesel boiler); assisting in repairing the premises;
✔the initial experience in organization of guests' servicing was acquired;
✔communcation experience in a foreign language was acquired;
✔housing systems (boilers, boiler, electricity) were learned.
Training "Tutorship". Carlson Rezidor Hotel Group, г. Калининград Kaliningrad
Study Courses "Sustainable Development of The Baltic Region". Baltic Fishing Fleet State Academy, г. Калининград Kaliningrad
The courses of office work. Teacher's training college, г. Черняховск Chernyakhovsk
Английский язык свободно владею, немецкий язык свободно владею, французский язык разговорный, греческий язык базовый