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июль 2011 — апрель 2013
1 год и 10 месяцев
Zerich, г. Moscow.
Directed two divisions: infrastructure (telecommunication + servers), and support (remote technical support for customers). Formed and tracked performance KPI for staff.
18,000 external and 300 internal customers. 20 cisco devices, 2 branch offices, storage HP EVE4000, blade servers, 130 virtual servers on VmWare Vsphere + 20 "iron" servers.
Migrating from MS ISA on Cisco ASA, communication channels and Internet telephony (+ redundancy VRRP, HSRP, BGP, etc..). Avaya (sip, h323, redundancy, media-gateways).
Secure communications with stock exchanges MICEX and RTS. Distribution servers for datacenters. Preserving the bank more than 40 clients.
Formed regulatory technical documentation. Updated technical documentation describing the current state of infrastructure (cable passport scheme, racks and compounds, in MS Visio...).
Development and implementation of information security policies.
Strategic planning modernization of the main server-room and telecommunications equipment.
Provision of IT- services, including rent, for friendly organizations. Developed and implemented strategies for IT services and development plans. Budgeting for the IT departament. Organization competitive procurement (tender) of IT equipment and software.
май 2010 — январь 2011
Ministry of Transport of the Russian Federation, г. Moscow.
• Experience with a serious money turnover.
• Guide staff of 72 employees, formation of an internal disciplinary policy units.
• Organize and conduct research laboratory activities.
• Organization of a VPN: the union of all offices of Ministry into a single information network.
• Conducting negotiations and meetings with top officials, key employees of the Ministry, negotiations with subcontractors. Careful selection of subcontractors fully meet the conditions of price and quality. Holding monthly events at the closing acts of work performed by subcontractors and the formation of acts performed work for customers.
• Organization and control of compliance with the conditions of six government contracts:
• ... including in the Ministry of Transport and Regional Development Ministry.
• ... including full technical support for the above-mentioned ministries, including those. end-user support, server administration, telephone exchanges, communication channels, repair of copiers, etc.
• Development and successful implementation of the above Ministries electronic document management systems on the platform DocsVision and digital signatures.
• Formation of annual and monthly budget units, along with other weekly reports.
• Implementation of Service Desk to the Enterprise and the Ministry of Transport.
• The planning and control tasks subdivision.
• Maintaining financial and business documentation unit.
• The solution set for the division of tasks in accordance with the plans of work units.
• Development of current work plans and future programs.
• Analysis of the effectiveness of maintenance server, network and office equipment, as well as the means of technical protection of information in the enterprise and customer sites.
• Manual testing of software and hardware systems and information protection, and integrated technical solutions.
• Organization of installation, configuration, operation and maintenance of equipment and corporate network customers.
• Carrying out works related to state secrets.
• Carrying out an active policy to attract new customers, building commercial and technical proposals.
• Analysis and preparation of feasibility studies for participation in public tenders and tenders in the framework of the Division.
• Management and technical expertise in research and design work performed to ensure the security sector of information and communication facilities.
• Organization and control of the targets, contractual obligations, as well as timing, completeness and quality of work performed by subcontractors.
• Project management on the maintenance computer information systems and LAN customers.
• Planning Division staff training refresher courses.
• Organization of interaction units with other structural subdivisions of the enterprise and its branches when performing the above duties.
сентябрь 2009 — май 2010
Lanta-tur voyazh ZAO, г. Moscow.
* Tested telecommunications infrastructure, and eliminated its critical flaws. Corrected deficiencies workflow, workflow optimized. IT-documentation is created (including regulating documentation of subdivision, of company etc). Created a comprehensive package of IT-documentation for the first time in 18 years of existence of the company..
* Stuff rotation is done according to agreements with company's directorate. Conflict situations with contracting parties are eliminated. Company saved relations with contracting parties and evaded penalties.
* The system of requests execution and their implementation is described; Service Level Agreement for the affiliated subdivisions is created.
* Combine the tour operator 17 branches (including overseas offices) into one secure telephone network through a VPN and server cluster IP PBX «Asterisk».
* Created detailed KPI for technical personnel..
* Created knowledge base for the technical personnel and separate for all other personnel. Education system for the new employees is created. Laid out courses to improve the skills and competence of the technical staff.
* Two new branch-offices in Moscow are supplied with hardware and technical support.
* Implemented technical support for all 17 branches and automatic inventory of office equipment. 24\7 technical support was launched.
май 2008 — сентябрь 2009
1 год и 5 месяцев
Holding "Phoenix", г. Moscow.
* Controlling the situation in holding’s offices, IT analyzing and consulting, development of optimized solutions, reducing the charges for IT maintenance.
* Creating the normative documentation: regulations, orders, job descriptions, project documentation.
* Analyzing and business process automate.
* Research of new modern technologies, integrating them into working process in cooperation with Department of Defense of Russian Federation.
* Ensuring of company’s hardware, internal LAN systems, servers and office equipment normal functioning by correct methods maintenance by personnel.
* Internal information systems planning and future technical support.
* Subdivision budget planning and implementation.
* Information security arrangement.
* Arrangement of technical support for branch-office’s IT-infrastructure.
* Supervision of external supplier’s work.
* Stuff trainings, motivation, job inspections and personnel rating.
* Controlling realization of regulations for для исполнения функций отдела и проведения необходимых работ.
* Rising the team’s competence according to defined goals
* Supplying the effective communications between the company’s subdivisions.
* Arrangement of beta-tasting of company’s products subdivision.
* Arrangement of outdoor-customers support subdivision.
Subordinates: direct subordinate: 7 pax, indirect subordinate: 50 (depending on goals, by system “team work”)
The reason of leaving – Holding’s insolvency
март 2003 — февраль 2008
DVM (IT Holding/ System Integration), г. Moscow.
* Pre-sale and service of office equipment, televisions, plasma screens, lcd and crt monitors, computers, fax machines, copiers, telephones, computerized sewing machines, etc.
* Planned and realized net of 11 service-centers in Russia and abroad starting "from zero”
* Managing creation of Call Center and Helpdesk subdivisions. Direct communication with remote service-centers. Organization of warranty and post-warranty services, controlling the net of remote service-centers in Moscow, Russia and abroad (China).
* Re-engineering of business processes. Extending the system of complex integration, tasting and hardware repairs.
* Creating of integrated net space connecting few service-centers: common secured LAN (all service-centers connected including remote centers), common telephone space (telephone service between the head, branch and remote offices is free of charge. Calls outside are charged by minimal rate). SIP – telephony is used.
* Time-to-time taking part in State Standard Specification documentation creating, collaboration with venders regarding the technical issues. Cooperation with State Structures and major corporative customers.
* Managing the process of automated administration system adopting (ERP & CRM based on 1C: Predpriyatie), working with “LotusNotes” systems.
* Development of technical manuals in Russian and English languages. Arrangement and goal planning of Helpdesk subdivision (ITIL), making out the reports.
* Controlling realization of regulations by IT subdivisions and working out advices regarding the regulation’s actualization. Subdivision’s effectiveness rating.
* Supplying communication between branch-offices. Solving problems with internal customers.
* Creating the production capacity based on producing computers, thin clients, sensor monitors and kiosks.
* Experience of negotiations with partners, formation of contracts, work with customs offices in Russia and abroad (Sweden, Finland, Germany, China).
Subordinates: direct subordinate: 10 pax, indirect subordinate: 35+ pax.
The reason of leaving: Deterioration of working conditions, bonuses were failed to pay for 4 years.
январь 2001 — февраль 2003
2 года и 2 месяца
LTD “Center of Local Communications” (Internet Provider), г. Moscow.
The extension of market position. Tenders, competitive activity. Formation of contracts. Managing the team of engineers and programmers. Creating and implementation of solutions, increasing the quality of customer services. Helpdesk. Matching the optimal company’s hardware configuration, selection the hardware suppliers, budget planning.
Subordinates: 15 pax
The reason of leaving: Impossibility of career and professional growth in Company
май 1995 — октябрь 2000
5 лет и 6 месяцев
LTD “BUF” Territorial fund of mandatory medical insurance, г. Moscow.
Technical support of office equipment in Territorial fund of mandatory medical insurance. Purchase and replacement of all necessary hardware and consumables. LAN with e-mail and Internet access creation based on 2 servers and 300 client personal computers at the head office of “TFOMS”.
Subordinates: 1 person (trainee)
The reason of leaving: change of residence
CCNA Discovery: Working at a Small-to-Medium Business or ISP. Cisco Networking Academy, г. Moscow
CCNA Discovery: Networking for Home and Small Businesses. Cisco Networking Academy, г. Moscow
Business training "Cooperation of subdivisions, Data flows". TeamPoint, г. Moscow
Deploying Cisco ASA Firewall Features (M11-15981). Microtest, г. Moscow
Implementing Cisco IP Routing (ROUTE) (M11-15951). Microtest, г. Moscow
Implementing Cisco IOS Network Security (M11-15952). Microtest, г. Moscow
VOIP PBX Asterisk. Digium, г. Moscow
Government: contracts, tenders, project management. Ministry of transport of the Russian Federation, г. Moscow
Server-side software for OS Linux. Center of project technologies, г. Moscow
Project management. Project Management Centre, г. Moscow
Optimization of business processes. Center of project technologies, г. Moscow
Administration Basics OS Linux. Center of project technologies, г. Moscow
Administration of voip system "Infra Call Center". Infra TeleSystems, г. Moscow
Toshiba hardware repair technologies. Toshiba, г. Moscow
Английский язык разговорный