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Резюме 9656822
19 января

Head of the clients, claims department / deputy chief / account manager

140 000 руб.
не имеет значения
не имеет значения
38 лет (3 октября 1978), мужской, высшее образование, не женат, детей нет
Москва, Flotskaya str., м. Речной вокзал
Гражданство: Россия
Работал
Общий рабочий стаж — 12 лет и 11 месяцев

апрель 2007 — ноябрь 2015
8 лет и 8 месяцев

Head of dealing with contractors section of Client’s Department

(Полная занятость)

“ATTA Mortgage” Ltd., г. Москва.

HEAD OF DEALING WITH CONTRACTORS SECTION OF CLIENT’S DEPARTMENT (01/2009 – 11/2015)
Because of suspension of refinancing and as a consequence of it re-profiling of the department for work with arrears I was transferred to dealing with contractors section.

Contractor’s activity monitoring, solution of disputable issues. Exercising control over fulfillment of established regulations, dealing with claims. Preparation information and draft resolutions for the risk committees.

Maintenance of the database of agreements: coordination of terms and signing of agreements on rendering services and on claim to a mortgaged property. Work with arrears.

Management of the mortgaging real estate unrealized from the public auction: making and complete maintaining lease and assignment for sale contracts. Control of debt on utility bills. Organization of work on eviction of debtors. Giving reports on functioning of the section to the management. Number of subordinates: 2 people.

HEAD OF BARGAIN ORGANIZATION SECTION OF CLIENT’S DEPARTMENT (08/2008 – 12/2008)
Planning and coordinating plans for supplying/redemption mortgage products with partners. Distribution and control over fulfillment of tasks among subordinates. Preparation reports on carried out transactions and composing plans for the leaders of the company; collecting and processing information about quality of the offered mortgage “products”. Elaborating regulations, application of the new procedure in giving credit files through FTP. Working on certification of the contractors. Organizing sales transaction of the mortgages.

Business trips for the purpose of control over conducting credit files and their preparation for transfer to the new service companies.

Organization and carrying out transactions on sale of mortgages to investors: the conclusion of contracts on rendering services with service companies, compensation coordination, and also volumes and terms of carrying out transactions. Number of subordinates: 4 people.

CHIEF SPECIALIST OF THE DEVELOPMENT DEPARTMENT (04/2007 – 07/2008)
Control over timeliness and presence of credit files and carrying out primary examination; consulting partners concerning issuing and refinancing mortgages; teaching partners to work with database. Carrying out training of partner during seminars. Rewarded with diploma for the effective performance. Number of subordinates: 2 people.

ноябрь 2006 — январь 2007
3 месяца

Head of network department

(Полная занятость)

Company “Service “INTERASSIST” Ltd., г. Москва.

HEAD OF NETWORK DEPARTMENT
Coordination, planning and management of the department; verification of fulfillment of contractual obligations from the direction of hospitals situated in Russia and abroad and of insurance companies; negotiations and concordance of prices with foreign contractors; development of instructions on the procedure of collaboration with insurance companies.

HEAD OF OPERATION DEPARTMENT (Dept. of the organization of medical aid) - combine job
Staff training; making decisions on settlement of insurance cases; making up schedules of duties; elaboration of documents circulation. Number of subordinates: 8 people.

сентябрь 2005 — май 2006
9 месяцев

Head of the VZR (travelers abroad) department + adviser of Technical assistance department

(Полная занятость)

“Life Assistance” Ltd., г. Москва.

HEAD OF THE VZR (travelers abroad) DEPARTMENT + adviser of Technical assistance department (since 02.2006)
Work of the department was set up from scratch: fully developed documents circulation (prepared contracts and commercial offers in Russian and in English). Staff training was performed. Searching for partners and negotiating - agreements were signed with foreign providers for client servicing abroad. Mutually satisfying negotiations with insurance companies were carried on.

Development program of the technical assistance department was elaborated. The monitoring of documents circulation was organized. New price policy was offered on the basis of carried out monitoring of the market, a motion on creation of our own "product line" was introduced. Number of subordinates: 8 people.

декабрь 2004 — сентябрь 2005
10 месяцев

Regional manager

(Полная занятость)

Representative office of FPH “GazKomplektService” Ltd., г. Москва.

Conducting negotiations with customers, solution of the arising problems including business trips over Russia. Preparation and submission of documents for participation in tenders. Drawing up contracts and preparation of specifications for them (submitting prices). Control over timely delivery and effecting payment. Preparation of the initial documents for the accounts department.
As a consequence of successfully conducted talks with the suppliers the prices were considerably reduced. Number of subordinates: 1 person.

июнь 2002 — ноябрь 2004
2 года и 6 месяцев

Head of the Technical assistance department

(Полная занятость)

“Express Assist Center” Ltd (Coris), г. Москва.

HEAD OF THE tECHNICAL ASSISTANCE DEPARTMENT (03/2004 – 11/2004)
Regional network of contractors was set up, data base for registration insurance events was elaborated and applied, list of services offered was extended and as a result new insurance companies were engaged in cooperation. Number of subordinates: 6 people.

MANAGER OF VZR (travellers abroad) DEPARTMENT (06/2002 – 03/2004)
Elaboration of new forms of internal documents, enlistment of new foreign providers, settlement of claims from clients and insurance companies. Number of subordinates: 4 people.

Ключевые навыки
I have fruitful practical experience in organizing and managing a department (organizing department from scratch included). Work planning and staff training. Capable of setting-up a good team. Solution of organizational and managerial issues.

Development of documents circulation, compiling duty regulations. Preparation of agreements and business offers in Russian and in English. Taking part in the elaboration of technical requirements for establishing the Company’s database. Preparation and structuring of the information for setting-up the site of the company.

Dealing with claims and settlement of conflict situations (both with individuals and companies), quality control of rendered services.

Analyzing activity of the competitors for the purpose of strategy development; elaboration of pricing policy, segmentation of consumers.

Experience in searching and successful negotiations with KEY/VIP clients and contractors (including foreign companies – in English), with following signing of agreements.

Ability to master new field peculiarities of the company.

Компьютерные навыки:
MS Office (Word, Excel, Access), 1C Enterprise, Power point, Outlook, Lotus, Internet, Axapta (Microsoft dynamics AX 4.0) – advanced user.
15/12/2009 – 18/12/2009 – courses at GOU DPO GASIS, specialization: “EIS AHML: theoretical basis and practical skills”.
04/12/2010 – 25/12/2010 – courses “Specialist” at MGTU named after Bauman N.E., specialization: “Setup of personal computers and laptops under control of Windows 7/Vista/XP”
Учился

по 2003

Московский гуманитарно-экономический институт Уровень образования: Высшее. Факультет: Economics and management. Специальность: Management. Форма обучения: Дневная/Очная.
Знает и умеет
Английский язык свободно владею, немецкий язык базовый
Водительские права категории B
О себе

COMPUTER SKILLS:
MS Office (Word, Excel, Access), 1C Enterprise, Power point, Outlook, Lotus, Internet, Axapta (Microsoft dynamics AX 4.0) – advanced user.
15/12/2009 – 18/12/2009 – courses at GOU DPO GASIS, specialization: “EIS AHML: theoretical basis and practical skills”.
04/12/2010 – 25/12/2010 – courses “Specialist” at MGTU named after Bauman N.E., specialization: “Setup of personal computers and laptops under control of Windows 7/Vista/XP”

PERSONAL QUALITIES:
Analytical turn of mind, creative strategy in resolving problems, knack of work with people and documents, enterprising, responsibility, capable of making a decision in a critical situation and taking a responsibility for decisions, ability to achieve positive results, leadership qualities.

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№ 9656822 обновлено 19 января, 00:06
Head of the clients, claims department / deputy chief / account manager
140 000 Р
Мужчина, 38 лет (3 октября 1978)
Не женат, детей нет, гражданство Россия
Москва, Flotskaya str. (м. Речной вокзал)
Опыт работы 12 лет и 11 месяцев
Head of dealing with contractors section of Client’s Department
8 лет 8 месяцев
апрель 2007  — ноябрь 2015
“ATTA Mortgage” Ltd., Москва, полная занятость
HEAD OF DEALING WITH CONTRACTORS SECTION OF CLIENT’S DEPARTMENT (01/2009 – 11/2015)
Because of suspension of refinancing and as a consequence of it re-profiling of the department for work with arrears I was transferred to dealing with contractors section.

Contractor’s activity monitoring, solution of disputable issues. Exercising control over fulfillment of established regulations, dealing with claims. Preparation information and draft resolutions for the risk committees.

Maintenance of the database of agreements: coordination of terms and signing of agreements on rendering services and on claim to a mortgaged property. Work with arrears.

Management of the mortgaging real estate unrealized from the public auction: making and complete maintaining lease and assignment for sale contracts. Control of debt on utility bills. Organization of work on eviction of debtors. Giving reports on functioning of the section to the management. Number of subordinates: 2 people.

HEAD OF BARGAIN ORGANIZATION SECTION OF CLIENT’S DEPARTMENT (08/2008 – 12/2008)
Planning and coordinating plans for supplying/redemption mortgage products with partners. Distribution and control over fulfillment of tasks among subordinates. Preparation reports on carried out transactions and composing plans for the leaders of the company; collecting and processing information about quality of the offered mortgage “products”. Elaborating regulations, application of the new procedure in giving credit files through FTP. Working on certification of the contractors. Organizing sales transaction of the mortgages.

Business trips for the purpose of control over conducting credit files and their preparation for transfer to the new service companies.

Organization and carrying out transactions on sale of mortgages to investors: the conclusion of contracts on rendering services with service companies, compensation coordination, and also volumes and terms of carrying out transactions. Number of subordinates: 4 people.

CHIEF SPECIALIST OF THE DEVELOPMENT DEPARTMENT (04/2007 – 07/2008)
Control over timeliness and presence of credit files and carrying out primary examination; consulting partners concerning issuing and refinancing mortgages; teaching partners to work with database. Carrying out training of partner during seminars. Rewarded with diploma for the effective performance. Number of subordinates: 2 people.
Head of network department
3 месяца
ноябрь 2006  — январь 2007
Company “Service “INTERASSIST” Ltd., Москва, полная занятость
HEAD OF NETWORK DEPARTMENT
Coordination, planning and management of the department; verification of fulfillment of contractual obligations from the direction of hospitals situated in Russia and abroad and of insurance companies; negotiations and concordance of prices with foreign contractors; development of instructions on the procedure of collaboration with insurance companies.

HEAD OF OPERATION DEPARTMENT (Dept. of the organization of medical aid) - combine job
Staff training; making decisions on settlement of insurance cases; making up schedules of duties; elaboration of documents circulation. Number of subordinates: 8 people.
Head of the VZR (travelers abroad) department + adviser of Technical assistance department
9 месяцев
сентябрь 2005  — май 2006
“Life Assistance” Ltd., Москва, полная занятость
HEAD OF THE VZR (travelers abroad) DEPARTMENT + adviser of Technical assistance department (since 02.2006)
Work of the department was set up from scratch: fully developed documents circulation (prepared contracts and commercial offers in Russian and in English). Staff training was performed. Searching for partners and negotiating - agreements were signed with foreign providers for client servicing abroad. Mutually satisfying negotiations with insurance companies were carried on.

Development program of the technical assistance department was elaborated. The monitoring of documents circulation was organized. New price policy was offered on the basis of carried out monitoring of the market, a motion on creation of our own "product line" was introduced. Number of subordinates: 8 people.
Regional manager
10 месяцев
декабрь 2004  — сентябрь 2005
Representative office of FPH “GazKomplektService” Ltd., Москва, полная занятость
Conducting negotiations with customers, solution of the arising problems including business trips over Russia. Preparation and submission of documents for participation in tenders. Drawing up contracts and preparation of specifications for them (submitting prices). Control over timely delivery and effecting payment. Preparation of the initial documents for the accounts department.
As a consequence of successfully conducted talks with the suppliers the prices were considerably reduced. Number of subordinates: 1 person.
Head of the Technical assistance department
2 года 6 месяцев
июнь 2002  — ноябрь 2004
“Express Assist Center” Ltd (Coris), Москва, полная занятость
HEAD OF THE tECHNICAL ASSISTANCE DEPARTMENT (03/2004 – 11/2004)
Regional network of contractors was set up, data base for registration insurance events was elaborated and applied, list of services offered was extended and as a result new insurance companies were engaged in cooperation. Number of subordinates: 6 people.

MANAGER OF VZR (travellers abroad) DEPARTMENT (06/2002 – 03/2004)
Elaboration of new forms of internal documents, enlistment of new foreign providers, settlement of claims from clients and insurance companies. Number of subordinates: 4 people.
Высшее образование
2003
Московский гуманитарно-экономический институт
Economics and management
Дневная/Очная форма обучения
Management
Навыки и умения
Иностранные языки
Английский (свободно владею), немецкий (базовый).
Водительское удостоверение
Категория B
Профессиональные навыки
I have fruitful practical experience in organizing and managing a department (organizing department from scratch included). Work planning and staff training. Capable of setting-up a good team. Solution of organizational and managerial issues.

Development of documents circulation, compiling duty regulations. Preparation of agreements and business offers in Russian and in English. Taking part in the elaboration of technical requirements for establishing the Company’s database. Preparation and structuring of the information for setting-up the site of the company.

Dealing with claims and settlement of conflict situations (both with individuals and companies), quality control of rendered services.

Analyzing activity of the competitors for the purpose of strategy development; elaboration of pricing policy, segmentation of consumers.

Experience in searching and successful negotiations with KEY/VIP clients and contractors (including foreign companies – in English), with following signing of agreements.

Ability to master new field peculiarities of the company.

Компьютерные навыки:
MS Office (Word, Excel, Access), 1C Enterprise, Power point, Outlook, Lotus, Internet, Axapta (Microsoft dynamics AX 4.0) – advanced user.
15/12/2009 – 18/12/2009 – courses at GOU DPO GASIS, specialization: “EIS AHML: theoretical basis and practical skills”.
04/12/2010 – 25/12/2010 – courses “Specialist” at MGTU named after Bauman N.E., specialization: “Setup of personal computers and laptops under control of Windows 7/Vista/XP”
Дополнительные сведения
COMPUTER SKILLS:
MS Office (Word, Excel, Access), 1C Enterprise, Power point, Outlook, Lotus, Internet, Axapta (Microsoft dynamics AX 4.0) – advanced user.
15/12/2009 – 18/12/2009 – courses at GOU DPO GASIS, specialization: “EIS AHML: theoretical basis and practical skills”.
04/12/2010 – 25/12/2010 – courses “Specialist” at MGTU named after Bauman N.E., specialization: “Setup of personal computers and laptops under control of Windows 7/Vista/XP”

PERSONAL QUALITIES:
Analytical turn of mind, creative strategy in resolving problems, knack of work with people and documents, enterprising, responsibility, capable of making a decision in a critical situation and taking a responsibility for decisions, ability to achieve positive results, leadership qualities.