Резюме добавлено в папку «Входящие»
№ 9656822Обновлено 30 апреля
В избранные

Head of the clients, claims department / deputy chief / account manager

140 000 Р
Муж., 38 лет (3 октября 1978), высшее образование, не женат, детей нет
Москва, Flotskaya str., м. Речной вокзал
Гражданство: Россия
Покупка контактной информации
Сразу после оплаты вы получите имя, эл.адрес и телефон соискателя и сможете пригласить его на собеседование
Купить за 500 Р Выбрать тариф (от 150 Р за резюме)
Возврат денег за покупку невозможен
Опыт работы 13 лет и 10 месяцев
11 месяцев
август 2016 — н.в.
Head of the special project service department
"MLDC-NT" Ltd., Москва, полная занятость
Launch of the new project in the field of medical assistance; elaboration of algorithms of interaction, accountability; implementation of automation in processing data.
8 лет и 8 месяцев
апрель 2007 — ноябрь 2015
Head of dealing with contractors section of Client’s Department
“ATTA Mortgage” Ltd., Москва, полная занятость
HEAD OF DEALING WITH CONTRACTORS SECTION OF CLIENT’S DEPARTMENT (01/2009 – 11/2015)
Because of suspension of refinancing and as a consequence of it re-profiling of the department for work with arrears I was transferred to dealing with contractors section.

Contractor’s activity monitoring, solution of disputable issues. Exercising control over fulfillment of established regulations, dealing with claims. Preparation information and draft resolutions for the risk committees.

Maintenance of the database of agreements: coordination of terms and signing of agreements on rendering services and on claim to a mortgaged property. Work with arrears.

Management of the mortgaging real estate unrealized from the public auction: making and complete maintaining lease and assignment for sale contracts. Control of debt on utility bills. Organization of work on eviction of debtors. Giving reports on functioning of the section to the management. Number of subordinates: 2 people.

HEAD OF BARGAIN ORGANIZATION SECTION OF CLIENT’S DEPARTMENT (08/2008 – 12/2008)
Planning and coordinating plans for supplying/redemption mortgage products with partners. Distribution and control over fulfillment of tasks among subordinates. Preparation reports on carried out transactions and composing plans for the leaders of the company; collecting and processing information about quality of the offered mortgage “products”. Elaborating regulations, application of the new procedure in giving credit files through FTP. Working on certification of the contractors. Organizing sales transaction of the mortgages.

Business trips for the purpose of control over conducting credit files and their preparation for transfer to the new service companies.

Organization and carrying out transactions on sale of mortgages to investors: the conclusion of contracts on rendering services with service companies, compensation coordination, and also volumes and terms of carrying out transactions. Number of subordinates: 4 people.

CHIEF SPECIALIST OF THE DEVELOPMENT DEPARTMENT (04/2007 – 07/2008)
Control over timeliness and presence of credit files and carrying out primary examination; consulting partners concerning issuing and refinancing mortgages; teaching partners to work with database. Carrying out training of partner during seminars. Rewarded with diploma for the effective performance. Number of subordinates: 2 people.
3 месяца
ноябрь 2006 — январь 2007
Head of network department
Company “Service “INTERASSIST” Ltd., Москва, полная занятость
HEAD OF NETWORK DEPARTMENT
Coordination, planning and management of the department; verification of fulfillment of contractual obligations from the direction of hospitals situated in Russia and abroad and of insurance companies; negotiations and concordance of prices with foreign contractors; development of instructions on the procedure of collaboration with insurance companies.

HEAD OF OPERATION DEPARTMENT (Dept. of the organization of medical aid) - combine job
Staff training; making decisions on settlement of insurance cases; making up schedules of duties; elaboration of documents circulation. Number of subordinates: 8 people.
9 месяцев
сентябрь 2005 — май 2006
Head of the VZR (travelers abroad) department + adviser of Technical assistance department
“Life Assistance” Ltd., Москва, полная занятость
HEAD OF THE VZR (travelers abroad) DEPARTMENT + adviser of Technical assistance department (since 02.2006)
Work of the department was set up from scratch: fully developed documents circulation (prepared contracts and commercial offers in Russian and in English). Staff training was performed. Searching for partners and negotiating - agreements were signed with foreign providers for client servicing abroad. Mutually satisfying negotiations with insurance companies were carried on.

Development program of the technical assistance department was elaborated. The monitoring of documents circulation was organized. New price policy was offered on the basis of carried out monitoring of the market, a motion on creation of our own "product line" was introduced. Number of subordinates: 8 people.
10 месяцев
декабрь 2004 — сентябрь 2005
Regional manager
Representative office of FPH “GazKomplektService” Ltd., Москва, полная занятость
Conducting negotiations with customers, solution of the arising problems including business trips over Russia. Preparation and submission of documents for participation in tenders. Drawing up contracts and preparation of specifications for them (submitting prices). Control over timely delivery and effecting payment. Preparation of the initial documents for the accounts department.
As a consequence of successfully conducted talks with the suppliers the prices were considerably reduced. Number of subordinates: 1 person.
2 года и 6 месяцев
июнь 2002 — ноябрь 2004
Head of the Technical assistance department
“Express Assist Center” Ltd (Coris), Москва, полная занятость
HEAD OF THE tECHNICAL ASSISTANCE DEPARTMENT (03/2004 – 11/2004)
Regional network of contractors was set up, data base for registration insurance events was elaborated and applied, list of services offered was extended and as a result new insurance companies were engaged in cooperation. Number of subordinates: 6 people.

MANAGER OF VZR (travellers abroad) DEPARTMENT (06/2002 – 03/2004)
Elaboration of new forms of internal documents, enlistment of new foreign providers, settlement of claims from clients and insurance companies. Number of subordinates: 4 people.
Высшее образование
2003
Московский гуманитарно-экономический институт
Economics and management
Дневная/Очная форма обучения
Management
Навыки и умения
Иностранные языки
Английский (свободно владею), немецкий (базовый).
Водительское удостоверение
Категория B
Профессиональные навыки
I have fruitful practical experience in organizing and managing a department (organizing department from scratch included). Work planning and staff training. Capable of setting-up a good team. Solution of organizational and managerial issues.

Development of documents circulation, compiling duty regulations. Preparation of agreements and business offers in Russian and in English. Taking part in the elaboration of technical requirements for establishing the Company’s database. Preparation and structuring of the information for setting-up the site of the company.

Dealing with claims and settlement of conflict situations (both with individuals and companies), quality control of rendered services.

Analyzing activity of the competitors for the purpose of strategy development; elaboration of pricing policy, segmentation of consumers.

Experience in searching and successful negotiations with KEY/VIP clients and contractors (including foreign companies – in English), with following signing of agreements.

Ability to master new field peculiarities of the company.

Компьютерные навыки:
MS Office (Word, Excel, Access), 1C Enterprise, Power point, Outlook, Lotus, Internet, Axapta (Microsoft dynamics AX 4.0) – advanced user.
15/12/2009 – 18/12/2009 – courses at GOU DPO GASIS, specialization: “EIS AHML: theoretical basis and practical skills”.
04/12/2010 – 25/12/2010 – courses “Specialist” at MGTU named after Bauman N.E., specialization: “Setup of personal computers and laptops under control of Windows 7/Vista/XP”
Дополнительные сведения
COMPUTER SKILLS:
MS Office (Word, Excel, Access), 1C Enterprise, Power point, Outlook, Lotus, Internet, Axapta (Microsoft dynamics AX 4.0) – advanced user.
15/12/2009 – 18/12/2009 – courses at GOU DPO GASIS, specialization: “EIS AHML: theoretical basis and practical skills”.
04/12/2010 – 25/12/2010 – courses “Specialist” at MGTU named after Bauman N.E., specialization: “Setup of personal computers and laptops under control of Windows 7/Vista/XP”

PERSONAL QUALITIES:
Analytical turn of mind, creative strategy in resolving problems, knack of work with people and documents, enterprising, responsibility, capable of making a decision in a critical situation and taking a responsibility for decisions, ability to achieve positive results, leadership qualities.
https://img.superjob.ru
{% dialog.title %} {% dialog.price %} 
Вакансия появится на первых страницах поиска сразу после оплаты.
Бесплатные обновления сохранятся в полном объеме, сроки размещения вакансии не изменятся.
Сразу после оплаты вам будут доступны: имя, электронная почта, телефон и другие контакты
Пожалуйста, обратите внимание: возврат денег за обновление вакансии невозможен.
Возврат денег за покупку невозможен
Внимание: возврат денег за апгрейд до турбовакансии невозможен.
Апгрейд до турбовакансии осуществляется согласно
правилам размещения вакансии.
Хочешь машину
как у соседа?
Узнай, где он работает
с помощью SuperJob!
Подробнее
Резюме № 9656822 в открытом доступе Последнее обновление 30 апреля, 11:14

Резюме

Head of the clients, claims department / deputy chief / account manager 140 000
Дата рождения: 3 октября 1978, 38 лет. Не женат, детей нет, гражданство Россия.
Москва, Flotskaya str. (м. Речной вокзал)
08.2016—н.в.   11 месяцев
Head of the special project service department
"MLDC-NT" Ltd., г. Москва, полная занятость.
Launch of the new project in the field of medical assistance; elaboration of algorithms of interaction, accountability; implementation of automation in processing data.
04.2007—11.2015   8 лет 8 месяцев
Head of dealing with contractors section of Client’s Department
“ATTA Mortgage” Ltd., г. Москва, полная занятость.
HEAD OF DEALING WITH CONTRACTORS SECTION OF CLIENT’S DEPARTMENT (01/2009 – 11/2015)
Because of suspension of refinancing and as a consequence of it re-profiling of the department for work with arrears I was transferred to dealing with contractors section.

Contractor’s activity monitoring, solution of disputable issues. Exercising control over fulfillment of established regulations, dealing with claims. Preparation information and draft resolutions for the risk committees.

Maintenance of the database of agreements: coordination of terms and signing of agreements on rendering services and on claim to a mortgaged property. Work with arrears.

Management of the mortgaging real estate unrealized from the public auction: making and complete maintaining lease and assignment for sale contracts. Control of debt on utility bills. Organization of work on eviction of debtors. Giving reports on functioning of the section to the management. Number of subordinates: 2 people.

HEAD OF BARGAIN ORGANIZATION SECTION OF CLIENT’S DEPARTMENT (08/2008 – 12/2008)
Planning and coordinating plans for supplying/redemption mortgage products with partners. Distribution and control over fulfillment of tasks among subordinates. Preparation reports on carried out transactions and composing plans for the leaders of the company; collecting and processing information about quality of the offered mortgage “products”. Elaborating regulations, application of the new procedure in giving credit files through FTP. Working on certification of the contractors. Organizing sales transaction of the mortgages.

Business trips for the purpose of control over conducting credit files and their preparation for transfer to the new service companies.

Organization and carrying out transactions on sale of mortgages to investors: the conclusion of contracts on rendering services with service companies, compensation coordination, and also volumes and terms of carrying out transactions. Number of subordinates: 4 people.

CHIEF SPECIALIST OF THE DEVELOPMENT DEPARTMENT (04/2007 – 07/2008)
Control over timeliness and presence of credit files and carrying out primary examination; consulting partners concerning issuing and refinancing mortgages; teaching partners to work with database. Carrying out training of partner during seminars. Rewarded with diploma for the effective performance. Number of subordinates: 2 people.
11.2006—01.2007   3 месяца
Head of network department
Company “Service “INTERASSIST” Ltd., г. Москва, полная занятость.
HEAD OF NETWORK DEPARTMENT
Coordination, planning and management of the department; verification of fulfillment of contractual obligations from the direction of hospitals situated in Russia and abroad and of insurance companies; negotiations and concordance of prices with foreign contractors; development of instructions on the procedure of collaboration with insurance companies.

HEAD OF OPERATION DEPARTMENT (Dept. of the organization of medical aid) - combine job
Staff training; making decisions on settlement of insurance cases; making up schedules of duties; elaboration of documents circulation. Number of subordinates: 8 people.
09.2005—05.2006   9 месяцев
Head of the VZR (travelers abroad) department + adviser of Technical assistance department
“Life Assistance” Ltd., г. Москва, полная занятость.
HEAD OF THE VZR (travelers abroad) DEPARTMENT + adviser of Technical assistance department (since 02.2006)
Work of the department was set up from scratch: fully developed documents circulation (prepared contracts and commercial offers in Russian and in English). Staff training was performed. Searching for partners and negotiating - agreements were signed with foreign providers for client servicing abroad. Mutually satisfying negotiations with insurance companies were carried on.

Development program of the technical assistance department was elaborated. The monitoring of documents circulation was organized. New price policy was offered on the basis of carried out monitoring of the market, a motion on creation of our own "product line" was introduced. Number of subordinates: 8 people.
12.2004—09.2005   10 месяцев
Regional manager
Representative office of FPH “GazKomplektService” Ltd., г. Москва, полная занятость.
Conducting negotiations with customers, solution of the arising problems including business trips over Russia. Preparation and submission of documents for participation in tenders. Drawing up contracts and preparation of specifications for them (submitting prices). Control over timely delivery and effecting payment. Preparation of the initial documents for the accounts department.
As a consequence of successfully conducted talks with the suppliers the prices were considerably reduced. Number of subordinates: 1 person.
06.2002—11.2004   2 года 6 месяцев
Head of the Technical assistance department
“Express Assist Center” Ltd (Coris), г. Москва, полная занятость.
HEAD OF THE tECHNICAL ASSISTANCE DEPARTMENT (03/2004 – 11/2004)
Regional network of contractors was set up, data base for registration insurance events was elaborated and applied, list of services offered was extended and as a result new insurance companies were engaged in cooperation. Number of subordinates: 6 people.

MANAGER OF VZR (travellers abroad) DEPARTMENT (06/2002 – 03/2004)
Elaboration of new forms of internal documents, enlistment of new foreign providers, settlement of claims from clients and insurance companies. Number of subordinates: 4 people.
Высшее
2003
Московский гуманитарно-экономический институт
Факультет: Economics and management
Дневная/Очная форма обучения
Специальность: Management
Навыки и умения
Иностранные языки
Английский (свободно владею),
немецкий (базовый).
Водительское удостоверение
B
Профессиональные навыки
I have fruitful practical experience in organizing and managing a department (organizing department from scratch included). Work planning and staff training. Capable of setting-up a good team. Solution of organizational and managerial issues.

Development of documents circulation, compiling duty regulations. Preparation of agreements and business offers in Russian and in English. Taking part in the elaboration of technical requirements for establishing the Company’s database. Preparation and structuring of the information for setting-up the site of the company.

Dealing with claims and settlement of conflict situations (both with individuals and companies), quality control of rendered services.

Analyzing activity of the competitors for the purpose of strategy development; elaboration of pricing policy, segmentation of consumers.

Experience in searching and successful negotiations with KEY/VIP clients and contractors (including foreign companies – in English), with following signing of agreements.

Ability to master new field peculiarities of the company.

Компьютерные навыки:
MS Office (Word, Excel, Access), 1C Enterprise, Power point, Outlook, Lotus, Internet, Axapta (Microsoft dynamics AX 4.0) – advanced user.
15/12/2009 – 18/12/2009 – courses at GOU DPO GASIS, specialization: “EIS AHML: theoretical basis and practical skills”.
04/12/2010 – 25/12/2010 – courses “Specialist” at MGTU named after Bauman N.E., specialization: “Setup of personal computers and laptops under control of Windows 7/Vista/XP”
Дополнительные сведения
COMPUTER SKILLS:
MS Office (Word, Excel, Access), 1C Enterprise, Power point, Outlook, Lotus, Internet, Axapta (Microsoft dynamics AX 4.0) – advanced user.
15/12/2009 – 18/12/2009 – courses at GOU DPO GASIS, specialization: “EIS AHML: theoretical basis and practical skills”.
04/12/2010 – 25/12/2010 – courses “Specialist” at MGTU named after Bauman N.E., specialization: “Setup of personal computers and laptops under control of Windows 7/Vista/XP”

PERSONAL QUALITIES:
Analytical turn of mind, creative strategy in resolving problems, knack of work with people and documents, enterprising, responsibility, capable of making a decision in a critical situation and taking a responsibility for decisions, ability to achieve positive results, leadership qualities.