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Head of mice & community department / KAM / Account manager or Marketing manager-DMC, Hospitality По договоренности
Готова к командировкам, полный рабочий день.
Дата рождения: 20 августа 1981, 36 лет. Замужем, детей нет, гражданство Россия.
Москва, Domodedovo district. (м. Домодедовская), готова к переезду
09.2011—н.в. 6 лет 7 месяцев
The head of MICE department
Russian Incoming Tour Operator, г. Moscow, полная занятость.
My duty's are:
The organization all structure of the department (logistic, requests, cooperation with DMC's), high level control of all stages development of client relationships, conducting sales visits, the creation of business proposals to clients, partic in tenders and procurement control, create the Presentations. Market monitoring, find our segments fr cooperation, provide an liability events for our clients. I have personal contacts in sales departments of airlines, hotels, allowing the company to have a competitive price for customers under any request.
Air train Tkt Sales
Accreditation air sales points from 0, the structuring of work, selection and search sales managers. Control statements, acts of reconciliation.
Work with group reservations directly with airlines, check out our stock groups of Russian and foreign carriers.
Inspection tours to the area, building base of DMC's World wide. Training and support for projects of any complexity, including the short time of staying and short timings. Careful detail to support activities under any situation, an early check of all services ordered, banquet service hotels. I had to be a tour guide:) / tour guide in English in the Kremlin and the Moscow city tour. Working with contracts / Draft's coop.
The organization and administrative control of the client's exhibitions in Moscow, St. Petersburg, Kazan (GAS industry). Compliance with the required timing, working with organizers of exhibitions (almost all of the organizers of Russia). Invitations to the exhibition (Russian Mail, Pony Express) Controlling the cost of the project. Working with the creative department, coordination and control of their spending to the event.
Control of the closing of financial and accounting documents, the last day of the event, for compensation, as well as for internal audit. My work’s very intense and interesting, because during maintenance and other MICE movings me who does not freed from the control of cashiers, sales, transport.
I can send You my portfolio, presentation and an recommendation letters under request.
The reason I'm looking for work - low level of salary.
02.2011—н.в. 7 лет 2 месяца
Airline Station Manager
**** ******Airlines LTD, г. Москва, полная занятость.
I was responsible for: organization, training, control of all process of Handling Control Service Company in Domodedovo airport, including trainings with Representatives and Sales managers.
Aggressive Sales Visits conduct sales activities Airlines
Control over the financial settlement between the airport and airline.
Conduct and participate in the carrier's marketing activities,
Built and sell travel packages for regular transportation of passengers.
Solve and find the solutions of any problems connected with the flight crew and service organization, passengers, baggage and cargo.
Interaction with the security service El-Al for control entering the state of Israel.
The organization and control of charter flights from obtaining permits to take off from Moscow
There are recommendations from the Airline.
05.2008—02.2011 2 года 10 месяцев
Head of Corporate Travel Department
Global Express Service LLC, г. Москва, полная занятость.
Technological control of the work of office,
- development and the introduction of the technologies of the VIP- maintenance passengers, including maintenance in the airports, the development of instructions for the personnel;
- the organization of division on sale of air/train/hotel transportation,
- obtaining accreditations and permissions,
- monitoring account air blanks, working primary documents, THE BANK
- the armoring of hotels,
- the attraction of foreign clients,
- the conclusion of a contract to the maintenance in the Agency,
- the organization of work on the exhibitions;
- Organization and the guarantee of visa support of clients (SCHENGEN & Origin VIsa suply)
- Work with its own client base.
- the organization MICE of projects for partners and clients of company.
Work experience in the commercial activity;
work with the partners in the additional services, sale of services B2B (hotels, taxi, Aeroekspress, lease of automobiles, insurance, program with the bank.
Organization of meetings, the reception of foreign delegations;
- Finding and attracting new customers using our loyalty schemes
- Calculation, planning, coordination of activities;
- Training and re-estimates;
- Develop strategies and scenarios, activities,
- Maintenance, inspection MICE-projects for Russian and foreign companies
- Development and introduction of technologies VIP-passenger service, including airport services, development of instructions for staff;
- Built a standards and monitoring performance report during the project;
- Analysis of profit and loss, presentation of the closing documents on the activities carried out;
- Organization of the department for the sale of air tickets, insurance polis’s,
- Obtaining accreditations and approvals,
- Attracting and prompt service of foreign corporations
- Contracts for services in the Agency
- Organization of work at the exhibitions (MIIT, Inturmarket);
- The organization and provision of visa support service (guaranteed Schengen);
- Work with your own client base.
Proved the necessity of organizing MICE Department at the Agency
In the short time I have made the following steps:
Set goals and objectives of the department;
made the selection and training of staff
I created a portfolio MICE Department, including materials in English, printed materials, a portfolio of the meetings, writing for the site content;
Methods have been developed to attract customers and search: the script was developed cold calls, organized special visits to international exhibitions to conduct Workshop's
Methods have been developed for the retention and loyalty of all customers (meaning customers of all segments of the business of the Agency.
I wrote a special base of customers with a convenient step history for each customer. Has the necessary training to accurately and PIEDANTICHNOY on the database.
I created a generic corporate contract for all services of the Agency, to the efficiency of the paper, conducted a special operation with the Annexes to the Treaty (Annex with Agreement points) According to my data to my contract is successfully used by some middle-level MICE agencies, although it is a little outdated for now time...
- Development of technology "direct contracts with service providers' database suppliers, as well as the instructions have been developed for the effective conclusion of contracts with the Client.
- Security system was developed on the disk media to prevent the "drain down" clients databases, information and instructions.
- I have developed job descriptions MICE managers, as well as guide the Head of the Department of MICE
- Conducted training "Personal MICE manager" whose purpose was to identify an in-depth study of the needs of our customers, working with queries, group reservations, rigorous estimates (especially in terms of 18% VAT) and presentations, as well as the competent preparation of requests for foreign partners. (Commercial correspondence)
- The organization of meetings, the reception of foreign delegations in Moscow and abroad - Find and attract customers to technologies Aggressive sales. The managers were beaten plans.
My responsibilities included the organization of business travel management and all employees (including foreign branches), group trips. Reservation and booking tickets, hotels, organization of transportation services, VIP meeting and departure at airports, making travel the best routes, preparation of budgets and reports on trips. Work with various business-travel agencies, hotels and transport companies, including the conclusion and enforcement of service contracts.
• Provision of passport and visa support of the company. Making an exit visa to management and employees, if necessary passports. Track expiration of visas, the interaction with the Consular Section of foreign states.
• Organization of receiving guests and delegations, invitations for foreign citizens, assistance in locating and developing programs stay.
• Record keeping on business trips (control provision of primary accounting documents, preparing expense reports, track expenses for the costs of travel, etc.).
• Organization of company participation in exhibitions and conferences, organizing large corporate events.
As the result of such pedantic WORK WITH FOREIGN SUPPLIERS attracted SPECIAL CORPORATE contracting FOR AGENCY IN MICE, TK ENTITY NO MORE I were the representatives of foreign suppliers to the Russian Federation, which allows the use PRIORITY SCHEME FOR DISCOUNT AGENT, PROMOTEROF ACTIVITIES AND PROJECTS AS A WHOLE, AS WELL AS PRIORITY RESERVATION places in the hotel.
With all my tools, deadline URGENT INTENCIVE reduced to
3-4 working days (request, correction, ESTIMATE, president PROGRAM ACTIVITIES)
11.2008—10.2009 1 год
DEPUTY HEAD of Representation "Dmiproavia" Airways at Moscow branch
"Dniproavia" Airways, г. Домодедово, частичная занятость.
- control and monitoring under VIP- passengers, corporate clients of the privately held of the company's interests;
- the extraction of airline tickets for the corporate clients with the armoring and the departure day during the day.
- control and the maintenance the regular voyages of the Airline- partners of the privately held company “of the Agency, the airlines "KD- avia” (KD), "Tatarstan" (U9), "Kavminvodyavia” (MI/ KMV), “The Bugulminskoe airlines enterprise” (BG),
- Work with the passengers, control and the coordination of sales. protection in the interests of Airline- partners into “Domodedovo”,
- Regulating conflict situations with the passengers,
- Development and the introduction of the new technologies of interaction and work of representation.
- The distribution of personnel for registration and landing of the voyages of Airline- partners and voyages of partners, the control of the execution of the quality of maintenance and regularity of flights, in the limits of its scope, search for solutions not of the standard situations
01.2003—01.2008 5 лет 1 месяц
Airline Representitave at "Domodedovo" airport/ Moscow branch
"Air Kazakstan" Airways, г. Домодедово, полная занятость.
I was accepted to the post of the supervisor of the representation of airline in Moscow
In the responsibility it entered: control of sale of airline tickets by the agents of airline, the guarantee of cashiers with normative documentation at the tariffs and their sales roules, new Interline agreement with other airlines. Control of airport handling shemme, refinement of commercial load & un loads, control of the qualitative care of the passengers of airline.
Close cooperation with all services of airport for the purpose of qualitative and technologically effective maintenance and passengers.
There are recommendations
07.2002—02.2003 8 месяцев
Airline Representitave at "Domodedovo" airport/ Moscow branch
"S7 Airlines", г. Домодедово, полная занятость.
I worked in the post of dispatcher for the registration into the representation of airline in the airport “Domodedovo” of Moscow branch. In the responsibility it entered: providing regularity and flight safety regular flight of airline, the guarantee of control of the care of passengers by the services of airport (registration, landing), the minimization of technological time to the maintenance [VS], work with the passengers of the delayed voyages.
Moscow Social &Economy Institute
Заочная форма обучения
Специальность: Economist. the Teacher of Economic
Курсы и тренинги
VKSH "Air Business" (Aeroflot school)
Airline Representitve in a board
Moscow Economic school
Sales Agent Coutse «Sirena 2000» & «Sirena 2,3»
Навыки и умения
Английский (свободно владею),
I immune to stresses in the residue situations,
I love to learn and to get to know something new,
Hardy, punctual, accurate.
I love to work in the command.
Work experience and the profound knowledge of object, high organizational and administrative abilities, communicability, the outstanding habits of business contact. I'm oriented to the eventual result.
Windows, Outlook, Access, PowerPoint, Info Path, msg, ICQ, Skype,
Professional Prog: АФТН, CITA, Sabre, Amadeus, Galileo, Gabriel, Сирена2,3, DCS ch-in.
Work with any Office equipment: printer, fax, scanner, xerox, multi-channel phone, modems, portative radio transformer.
Continue to learn Spanish
Successful experience Customers care, MICE & EVENT projects, travel and Sales management combined with my English and commitment to ongoing professional learning.
Excellent interpersonal and cross-cultural skills, a professional attitude, and highly motivated personality with ability to work independently or as a team member. Very responsible, flexible, attentive to details.
Writting a book wuth Russian Civil Aviation Probliems