|Резюме № 33140017||в открытом доступе||Последнее обновление 9 октября 2016, 15:04|
Director service station / Director Aftersales / Parts Director / Technical trainer / Brand Director 255 000
Дата рождения: 24 января 1970, 48 лет.
03.2011—12.2015 4 года 10 месяцев
Director of Technical Center and Aftersales Director
SOVINTERAVTOSERVICE - oficial dealer Iveco, DAF, FIAT, Ford Trucks; www.sovinter.ru, г. Москва.
- responsible for all Service and Parts activities (IVECO, DAF, FORD Trucks, FIAT Professional);
- developed of Aftersales strategy along with company business strategy and targets;
- implement new processes and documents flow for Service Station;
- developed of Aftersales standards, regulations for Iveco/ Ford Trucks/ Fiat Professional/ DAF;
- built a new professional Service Team;
- сreated and implemented a new motivation system for Service Team, including a new payment system;
- lead Service Team development to ensure high level of knowledge, competencies, and ensure permanent development;
- organized on regular basis internal trainings to improve the level of technical skills and quality of services to be provided to become a “Client oriented Service”;
- improved communication skills inside the Team and with Clients;
- built strong customer relationships that are managed professionally, effectively and timely.
- followed the competitors’ activities and proposed different ideas and solutions in order to adopt effective measures to increase competitiveness of the Company in the market;
- opened and organized 3 new Services for Ford Trucks, Daf and Fiat Professional in Jan 2014;
- responsible for signing all the contracts with Suppliers and Clients for both Service and Parts Departments;
- proposed new parts pricing policy in order to ensure competitiveness and business effectiveness;
- made an agreement with Manufacturer for special pricing depending on volumes and increased parts margin and company profit;
- prepared and agreed with management annual budget for Service and Parts;
- planned and kept under control the proper stock availability in the warehouse for all 4 brands;
- monitored the warehouse KPI’s-service level/ stock rotation/ BO’s situation/ lead time;
- implemented the new procedure of client claims processing for shipment anomalies.
Increased turnover first year +60%, second year +50%, 3rd year +32% and 4th year +15%. During the period of 4 years and in the same workshop, the turnover of the Service Station increased from 6 Mln Rur to 26 Mln Rur and working hours from 1000 to 5000. Due to these results, the company is building a new Service with total investment of 10 Mln Euro.
09.2008—12.2010 2 года 4 месяца
After Sales Director
Forza Rossa SRL - oficial dealer Ferrari, www.bucuresti.ferraridealers.com, г. Otopeni Romania.
- development Ferrari standards in the area of Service, Spare Parts, Warranty and Customer services;
- follow logistics channels, keep under control spare parts supply processes;
- perform analysis of spare parts sales volumes, pricing;
- take responsibility in development and execution of annual departmental budget4
- manage and operate dealer evaluation system;
- organize technical trainings for company technicians at Ferrari Training Center;
- keep high level of communications internally and externally;
- build strong customer relationship in professional, effective and timely manner;
- responsible for regular reporting to Ferrari Head quarters;
- keep Ferrari standards on the level that allow to pass annual audit and receive bonuses from the Manufacturer.
Starting from scratches, within two years we’d got 90 permanent Ferrari clients in our database.
08.2005—09.2008 3 года 2 месяца
Trainer & Engineer-Electric and Electronic Diagnosis
Cefin Romania SRL - oficial IVECO dealer, www.cefin.com, г. Chiajna Romania.
- responsible for Romaina and Bulgaria Service areas;
- Organized technical trainings for Network on regular basis;
- identified the most critical topic for trainings;
- programmed of electronic blocks with Central Server IVECO;
- provided a technical support for all Service stations for the most complicated cases in terms of repair;
- regularly provided phone consultancy for the Network technicians;
- translated all technical documentation from English and Italian.
State Technical University
Факультет: Faculty of Metallurgy
Дневная/Очная форма обучения
Курсы и тренинги
Business School “Samolov”
Management training - Effective delegation; Effective motivation; Employees development; Efficiency Management
Ferrari Training Center
“Models in Production – F430, F430 Scuderia, 612 Scaglietti, 599 GTB Fiorano
Maranello Modena Italy
Electric and electronic systems of IVECO Euro5 and Euro4 trucks
Vysoke Myto - at the factory
Electric and electronic systems of buses IVECO – IVECOBUS
Branch of British University
MBA Master in Human Resources – pass all the exams for first year (did not finished)
Навыки и умения
Английский (свободно владею),
румынский (свободно владею),
IT – high level (networking, programming). Two years of experience on the position of programmer. 5 year’ of experience as Network administrator.
- english - fluent;
- russian - fluent;
- italian - fluent;
- french - understanding.
Organisational and social skills and competences:
- proven leadership ability to influence, develop, and empower employees to achieve objectives with a team approach;
- experience in strategic planning;
- stress resistance;
- strong motivational, innovative, and interpersonal skills;
- ability to work in multitasking conditions and in strict time frames;
- ability to identify priorities;
- enthusiasm and cooperativeness - Analytical approach;
- high responsibility.
Hobbies: cars, football, table tennis, tennis.
Driving licence - B category