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сентябрь 2015 — н.в.
1 год и 4 месяца
Brand Experience Centre Jaguar Land Rover, Academy of driving skills, г. Москва.
Test site LandRover
Presentation of the landfill, the demonstration races and training courses on off-road track for the owners of the brand, target audience and visitors to the site.
август 2013 — август 2015
2 года и 1 месяц
Omega Corporation group.
- Management Department (10 persons)
- To develop strategies for the promotion and sales of objects of companies
- Planning and preparation of advertising campaigns and creative concepts
- Organization of companies ' participation in exhibitions at international and regional level
- Development and implementation of measures to improve the quality of work with clients
- Preparation of documents for participation in auctions and tenders, analysis of financial impact of planned promotions and campaigns.
Develop and execute strategies prodvizheniem elderly Saulkrasti, Latvia
Output commercial momentum six months after the launch, filling hotel up to 70%
Further rebranding of the nursing Home to the hotel
Ensuring long-term lease with the subsequent sale of designer villas on the island of Sardinia in Porto Cervo, Italy
Run Lodge hotel in Severobaikalsk.
январь 2013 — июль 2013
Project work GK LegeArtis (avant-Zelenograd), Nissan, Hyundai, Renault, SsangYong, OpelChevrolet, Mitsubishi, г. Москва.
Optimization of business processes of client direction and the forming direction of after-sales customer support
- Development and implementation of standards, training and mentoring staff, monitoring the execution of established policies; interaction with producers brands
- Transfer of the holding in CRM module
- Development of loyalty programs and special projects to attract new customers and retain existing ones, analysis of the results
- Planning, organization and execution of marketing, branding and corporate events turnkey
- Negotiations with potential partners and concluding agreements of cooperation
- Strengthening the company's position when working with suppliers and contractors; carrying out of tenders for choice contractors
- Reporting: analysis of the activity indicators, validation and control of financial results, reporting to the business owner.
июнь 2004 — декабрь 2012
8 лет и 7 месяцев
GK Inchcape, the international Automobile Association MusaMotors, г. Москва.
Organization of events for decrease in risks of the return of the car. Preparation of package of documents for redemption/replacement of the cars, use, GoodWill, development of internal procedures for obtaining compensation from the manufacturer
- The development of plans to eliminate the causes of complaints and to prevent their re-occurrence
- Administration of customer loyalty programs manufacturer. Access, analysis, reports, calculation of the bonus system, trainings for the sales Department and service
- Development and implementation of the project of the index of customer loyalty net promoter score (NPS)
- Reporting regional managers, manufacturer, sales and after-sales service, verification for compliance to dealer standards
- Conducting market research, developing and conducting events to attract new customers. Analysis of the effectiveness of promotions and campaigns
- And updating databases, maintaining and expanding base of existing customers
- Organizing and conducting bulk marketing activities (theme days of the brand, the presentation of the new car, open doors, open new DC, Extreme tour, caravans, autoquest)
- Concept development and project format, writing rules and scenario development focused scheme to attract customers, scripting dialogue and briefs, development of invitations, ensuring proper guest flow, coordinating and supervising the work of contractors employed by agencies
- Analysis of the impact of events.
- Ensure leading position of sales and Service brand of the company according to the customer satisfaction index in Russia and Moscow
- Development and implementation of a Program of encouragement and motivation "Beacons of success" for all businesses Musa MotorsJaguarLandRover
- Compliance with dealer standards, conducting annual and quarterly audits
- Successful experience of implementing a CRM system, the transition to SAP
- The creation of a unique project aimed at preserving the loyalty of customers Travel with Musa Motors". Developing, organizing and conducting expeditions across the Sahara, the Gobi desert, Russia and Europe
январь 2000 — апрель 2004
4 года и 4 месяца
OOO "Rosinter RESTORANTS", г. Москва.
- Organization of work and effective interaction of all structural subdivisions of the restaurant, the focus for development and improvement work, guest services
- Staff training, carrying out of trainings and lectures aimed at improving service levels to visitors, conducting presentations and trainings for wine production, carrying out appraisals of staff, assist with the opening of new restaurants.
Английский язык базовый, немецкий язык базовый