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№ 36617786Обновлено 3 августа
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Customer Service Specialist

По договоренности
Жен., 38 лет (2 декабря 1978), высшее образование
Москва , готова к переезду в Калугу
Покупка контактной информации
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Опыт работы 14 лет и 10 месяцев
2 года и 6 месяцев
март 2015 — н.в.
Head of department of finished goods and support of customers
DIAMECH 2000, Department support of customers, Москва, полная занятость
- support of key clients of the company
- drawing up offers and specifications
- drawing up contracts for delivery of the new equipment and providing maintenance, coordination of their signing with customers
- control of period of validity of contracts
- control of payment and delivery of production
- insurance of production, interaction with insurance and transport companies
- paperwork according to tender department
- preparation of documents (accounts, consignment notes, OS-3)
- preparation of calculations of the performed works and delivery of production
7 лет и 8 месяцев
апрель 2007 — ноябрь 2014
Expert in analytics of financial affairs
NCR Corporation, Department of maintenance, Москва, полная занятость
- maintenance the conversations with customers (Sberbank, Unicreditbank, Alfa bank, Uralsib bank,
VTB bank, Rayffanzenbank, Auchan and others) about providing service of the equipment;
- participation in development contracts on equipment maintenance with customers of the Company
- collecting information about customers, its analysis, development of the plan of measures on work
with customers, according to conditions of contracts;
- creating the documents (the accounts, consignment notes, invoices, OS-3, acceptance reports
of the performed works, acts of tekhnichsky examination), preparation the credit of notes in the local
program, conducting document flow, the reporting about the done work.
- planning and the activity organization with customers, creation of interaction with divisions
of the Company participating in process for settlement of debt
- drawing up and mailing of letters to clients about available debt, about change of requisites,
conditions of contracts
- correspondence with partners of the Company, with clients, with foreign colleagues on questions
of drawing of accounts and receivable
- drawing up calculations of the performed works
- preparation of reports on billing, on receivables and its repayment
- monitoring of receivables,
- input of receipts from clients in a local database
4 года и 8 месяцев
сентябрь 2001 — апрель 2006
Customer relations specialist
Beeline, Department of the Expert customer assistance, Москва, полная занятость
- reception of incoming calls
- Advising clients on provision of cellular services, methods of payment and repayment of debts, on operation and client hardware settings
- redirecting of requests in accordance with enquiry
- conflict resolution
Высшее образование
2001
Kaluga State Pedagogical University n.a.K.E.Tsiolkovsky 1996-2001
Бакалавр
Biology-chymistry
Дневная/Очная форма обучения
Teacher of biology, chymistry
Курсы
2015
Studio Modern
Specialist in sales
Moscow
2013
Goulsman M.
Training «Effective technology of negotiations»
Moscow
2013
Levitas.A
Training «Marketing in action»
Moscow
2011
Tom House
Course of English for Communication Intermediate General Level
Moscow
2001
Kaluga State Pedagogical University n.a.K.E.Tsiolkovsky
Specialty course of business rhetoric, culture and psychology of communication
Kaluga
Навыки и умения
Иностранные языки
Английский (разговорный).
Водительское удостоверение
Категория B
Профессиональные навыки
Microsoft Office Word, Excel, Power Point, internet, Lotus Note, Outlook, ERP-system
English Languages Working knowledge – skills of business correspondence and preparation of data reporting, discuss.
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Вакансия появится на первых страницах поиска сразу после оплаты.
Бесплатные обновления сохранятся в полном объеме, сроки размещения вакансии не изменятся.
Сразу после оплаты вам будут доступны: имя, электронная почта, телефон и другие контакты
Пожалуйста, обратите внимание: возврат денег за обновление вакансии невозможен.
Возврат денег за покупку невозможен
Внимание: возврат денег за апгрейд до турбовакансии невозможен.
Апгрейд до турбовакансии осуществляется согласно
правилам размещения вакансии.
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Резюме № 36617786 в открытом доступе Последнее обновление 3 августа, 13:39

Резюме

Customer Service Specialist По договоренности
Дата рождения: 2 декабря 1978, 38 лет.
Москва, готова к переезду в Калугу
03.2015—н.в.   2 года 6 месяцев
Head of department of finished goods and support of customers
DIAMECH 2000, Department support of customers, г. Москва, полная занятость.
- support of key clients of the company
- drawing up offers and specifications
- drawing up contracts for delivery of the new equipment and providing maintenance, coordination of their signing with customers
- control of period of validity of contracts
- control of payment and delivery of production
- insurance of production, interaction with insurance and transport companies
- paperwork according to tender department
- preparation of documents (accounts, consignment notes, OS-3)
- preparation of calculations of the performed works and delivery of production
04.2007—11.2014   7 лет 8 месяцев
Expert in analytics of financial affairs
NCR Corporation, Department of maintenance, г. Москва, полная занятость.
- maintenance the conversations with customers (Sberbank, Unicreditbank, Alfa bank, Uralsib bank,
VTB bank, Rayffanzenbank, Auchan and others) about providing service of the equipment;
- participation in development contracts on equipment maintenance with customers of the Company
- collecting information about customers, its analysis, development of the plan of measures on work
with customers, according to conditions of contracts;
- creating the documents (the accounts, consignment notes, invoices, OS-3, acceptance reports
of the performed works, acts of tekhnichsky examination), preparation the credit of notes in the local
program, conducting document flow, the reporting about the done work.
- planning and the activity organization with customers, creation of interaction with divisions
of the Company participating in process for settlement of debt
- drawing up and mailing of letters to clients about available debt, about change of requisites,
conditions of contracts
- correspondence with partners of the Company, with clients, with foreign colleagues on questions
of drawing of accounts and receivable
- drawing up calculations of the performed works
- preparation of reports on billing, on receivables and its repayment
- monitoring of receivables,
- input of receipts from clients in a local database
09.2001—04.2006   4 года 8 месяцев
Customer relations specialist
Beeline, Department of the Expert customer assistance, г. Москва, полная занятость.
- reception of incoming calls
- Advising clients on provision of cellular services, methods of payment and repayment of debts, on operation and client hardware settings
- redirecting of requests in accordance with enquiry
- conflict resolution
Высшее (бакалавр)
2001
Kaluga State Pedagogical University n.a.K.E.Tsiolkovsky 1996-2001
Факультет: Biology-chymistry
Дневная/Очная форма обучения
Специальность: Teacher of biology, chymistry
Курсы и тренинги
2015
Studio Modern
Specialist in sales
Moscow
2013
Goulsman M.
Training «Effective technology of negotiations»
Moscow
2013
Levitas.A
Training «Marketing in action»
Moscow
2011
Tom House
Course of English for Communication Intermediate General Level
Moscow
2001
Kaluga State Pedagogical University n.a.K.E.Tsiolkovsky
Specialty course of business rhetoric, culture and psychology of communication
Kaluga
Навыки и умения
Иностранные языки
Английский (разговорный).
Водительское удостоверение
B
Профессиональные навыки
Microsoft Office Word, Excel, Power Point, internet, Lotus Note, Outlook, ERP-system
English Languages Working knowledge – skills of business correspondence and preparation of data reporting, discuss.