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№ 7012931Обновлено 29 января
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Client Manager

100 000 Р, полный рабочий день
Жен., 29 лет (5 июня 1988), высшее образование, замужем, детей нет
Москва , готова к переезду
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Купить за 500 Р Выбрать тариф (от 150 Р за резюме)
Возврат денег за покупку невозможен
Опыт работы 9 лет и 9 месяцев
4 года и 8 месяцев
июль 2013 — н.в.
Pricing Specialist
British Telecom, полная занятость
Key Responsibilities
• To manage high volumes of 3rd party access costing requests from pan-BT sales channels and external distribution channels
• To ensure access costing in accurate and delivered on time
• To evaluate, verify and manage access requirements and obtain appropriate access costs for customer bids, on behalf of Market Units, responding within required timeframes
• To deliver improved end customer experience on pricing turnaround time, RFT quote responses and optimal use of BT and supplier resources through effective quote management
• To provide specific access related advice and assistance to Market Units to support customer access requirements
• To operate in accordance with specific guidelines and ensure all costs data and proposals are managed in accordance with BTGS processes and governance
• To support the implementation of BT pricing strategies, and ensure adherence to pricing policy, processes, models and tools
• To support cross-functional costing activities and customer costing issues for specific access products or within customer segments
• To establish close working relationships with access costing teams within supplier and partner organizations to ensure requests are handled efficiently and responses are timely and accurate
• To identify improvements that can be made in processes, costing tools and web resources and feedback to appropriate person/team for implementation
• To maintain and update contact lists, support information and documentation relating to access products and suppliers
• To proactively participate and be fully supportive in all GAC/CACT team Project Improvement Initiatives
6 лет и 3 месяца
декабрь 2011 — н.в.
Business-assistant
Bonduelle LLC, Москва, полная занятость
Job Responsibilities:

• Agenda planning
• Translation and interpretation of contracts, presentations, letters, conferences, financial reports into / from French, and English languages
• Managing internal accounting, client invoicing and collection
• Presentations making (Russian, English, French)
• Annual Budget and Strategic plan management as well as management presentations internal support (Russian, English, French)
• Orders registration and maintenance in the database (JDE)
• Arranging business trips, meetings
• Organization of conferences and corporate events for all the company “Bonduelle-Kuban” abroad and in Russia
• Interaction with related departments and sub departments and regions
• Implementation of financial reports;
• Payment arrangements
• Organizational design and KPI’s, performance management
• Private Label managing
• Administrative and financial management - cooperation on payments
• Order the products from the warehouse and managing all the reports and documents due to it
• Windows dressing with the products Bonduelle-Kuban (office, conference halls)
• Recording of meetings, conventions and conferences
• Meeting, convention and conference reports (Russian, English, French)
• Organization and holding of exhibitions, conferences, meetings, negotiations (including French and English languages)
• Work with foreign colleagues (intern expats, partners and guests)
• Work with office equipment
• Full administrative support of commercial director and the heads
• Assisting team members (Managers / Partners) in all administrative matters
• Document management (including English and French languages)
• Translate documents (preferred) \coordinate translation projects assigned to the translators
• Participation in negotiations and meetings (oral translation in/from English, French languages)
• Full organization of business trips abroad for the colleagues and partners in groups (from 10 to 20 persons) (as the interpreter, guide, organizer)
• Business correspondence in French and English languages
• Book conference rooms, services and equipment
• Using software JDE, ERM, Lotus Notes, Word, Excel, Power Point, Internet
6 месяцев
июль  — декабрь 2011
Personal assistant, Interpreter
Ltd. "Priority Hotel Management", Moscow (Head Office), Москва, полная занятость
Job Responsibilities:
• Assisting President, Vice President
• Assisting team members (Managers / Partners) in all administrative matters
• Translating and interpretation
• Managing internal accounting, client invoicing and collection
• Arranging business trips, meetings, and other events
• Register and maintain incoming/outgoing correspondence
• Maintain internal databases
• Organize, update and maintain archives and documents storage
• Providing administrative and secretarial support to the departments
• Ensure that all incoming calls are answered in accordance with the internal policies and procedures
• Independently process verbal and written queries of the employees within the scope of responsibility if the position
• Co-operation with the clients and personnel that is within the scope of responsibility if the position
• Provide typing, formatting and proofreading support
• Prepare and send faxes and letters
• Translate documents (preferred) \coordinate translation projects assigned to the translators
• Ensure mail distribution and document tracing
• Ensure package delivery
• Tickets ordering, car arrangements, hotel reservation
• Payment arrangements
• Book conference rooms, services and equipment
• Book cars for the meetings
• Book parking place for clients’ cars.
• Ensure office stationary supplies; make copies, order business cards
• Using software Lotus Notes, Word, Excel, Power Point, Internet
5 месяцев
март  — июль 2011
Customer Service Manager
Ltd. “Mercedes Benz”, Perm, Пермь, частичная занятость
Job Responsibilities:

• Direct assisting dealership clients
• Consulting clients on a car service
• Register cars for repair
• Payment arrangements
• Maintain internal databases
• Ensure that all incoming calls are answered in accordance with the internal policies and procedures
• Negotiate contracts
• Orders managing
• Business correspondence
• Business negotiations with Moscow and foreign partners
• Translation of reports and documents into English for the Germans
• Negotiations with foreign partners, both directly and by telephone
• Resolving conflicts with clients
• Managing internal accounting, client invoicing and collection
• Co-operation with the clients and personnel that is within the scope of responsibility if the position
• Organization of conferences and trainings
• Using software Lotus Notes, Word, Excel, Power Point, Internet
2 года и 6 месяцев
февраль 2009 — июль 2011
International Contract Manager
Ltd. "Eco-Style", Perm. Buying, selling Swedish wallpaper, Пермь, полная занятость
Job Responsibilities:

• Negotiate contracts with foreign partners
• Search for new partners (contracts) abroad
• Consulting clients on one or another kind of wallpapers
• Administrative and financial management - cooperation on payments
• Order the products from the warehouse and managing all the reports and documents due to it
• Business correspondence with foreign partners
• Translation and interpretation of contracts, presentations, letters, conferences, financial reports into / from French, and English languages
• Managing internal accounting, client invoicing and collection
• Presentations making (Russian, English, French)
• Organization and holding of exhibitions, conferences, meetings, negotiations (including French and English languages) with foreign partners
• Assisting and direct work with President of the company
• Orders managing
• Co-operation with the clients and personnel that is within the scope of responsibility if the position
• Interaction with related departments and sub departments and regions
• Implementation of financial reports
• Payment arrangements
• Organizational design and KPI’s
• Budget managing
• Using software Lotus Notes, Word, Excel, Power Point, Internet
4 месяца
июнь  — сентябрь 2009
Butler
Hotel "Royal Westminster" Cote d’Azur, France. Hotel 4 stars, полная занятость
Job Responsibilities:

• Responsible for assisting the Guest Relations Manager in the recognition of all Repeat, VIP and special occasion guests visiting the hotel and for informing all hotel departments of the guests arrival’s, special needs and requests, personal preferences and the delivery of preferred services and amenities
• Responsible for meeting, recognizing and energizing anticipation of guests needs
• Translation and interpretation into / from French, and English languages for Russian Guests
• Act as support to all operational areas
• Prepare for the flow of arrivals and departures through out the day
• Know the functions of the day, occupancy of the day, VIPs visiting the hotel (staying in the hotel or in outlets)
• Meet and greet all VIPs arriving, departing or staying in the hotel or visiting the hotel
• Accommodate all guest requests expediently and courteously and follow up with the relevant department to ensure completion
• Report all guest opportunities with accurate details, history of guest, record of conversation between employee and guest
• Resolve all guest opportunities not only to guest satisfaction but to the level of guest engagement
• Maintain complete knowledge of hotel feature, services, hours of operations, room rates, special promotions, packages, local events, thorough knowledge of the country
• Reporting defects, feedbacks, guest opportunities, VIP arrivals, VIP departures, VIP agenda, VIP preferences to GT.
• Maintain a record (log book) of handover and enter all relevant information for the day
• Complete walk through any maintenance required must be reported and followed up in a timely manner
• Work closely with LPD on emergency situations
• Payment arrangements
• Using software Word, Excel, Power Point, Internet
4 месяца
июнь  — сентябрь 2008
Shop Assistant
Flynn and O'Hara (USA). School Uniform Shop, USA, Pennsylvania, Philadelphia, полная занятость
Job Responsibilities:
• Assisting customers in choosing one or another item
• Cash-keeper
4 месяца
июнь  — сентябрь 2007
Senior Server
Hotel "Auberge des Adrets" Cote d’Azur, France. Hotel 4 stars, полная занятость
Job Responsibilities:

• Meeting and serving all the clients
• Banquets, weddings and social events serving
• Banquets, weddings and social events organization
• Translation and interpretation into / from French, and English languages for Russian Guests
• Responsible for the management of all aspects of the Dining Room
• Communication with all departmental requirements to the food and beverage director and/or appropriate leader
• Responsible for maintaining close and cohesive working relationship with the staff of the Hotel "Auberge des Adrets"
• Responsible for meeting, recognizing and energizing anticipation of guests needs
• Payment arrangements
• Resolve all guest opportunities not only to guest satisfaction but to the level of guest engagement
• Orders management
Высшее образование
2010
Perm State National Research University, Perm
Department: Modern Foreign Languages and Literatures
Дневная/Очная форма обучения
Major: Linguist, Translator/Interpreter
Курсы
2010
University of Nice Sophia Antipolis - Certificate - DALF C1
French language courses
Москва
2010
Alliance Franзaise Perm - Certificate DELF B2
French language courses
Пермь
2009
Perm State National Research University
Spanish language courses
Пермь
2007
Perm State Polytechnic University
Software courses
Пермь
2006
Language Center of Ireland (Ireland), the level of English - Advanced
English languages courses
Москва
Навыки и умения
Иностранные языки
Английский (свободно владею), французский (свободно владею), испанский (базовый), польский (базовый).
Водительское удостоверение
Категория B
Профессиональные навыки
Skills and Achievements:
• Higher Diploma (Russia)
• Strong verbal and written communication skills in English and French
• 6-year interpreter/translator experience
• 4-year assistant and other document management experience
• 3-year manager experience
• Communication skills
• Good typing skills in Russian, English, French
• Fluent written & spoken Russian (native speaker)
• Ability to prioritize multiple tasks and meet deadlines
• Advanced user of basic office software (Word, PowerPoint, Excel, LN)
• Spanish intermediate
• Polish basic
• Ability to clearly and pleasantly communicate in English and Russian with guests/visitors and coworkers in writing, by telephone, and in person
• Experience in the management position
• Great experience working and living abroad (Europe, USA, Ireland)

Компьютерные навыки:
Word, Power Point, Internet, Excel, ERM, JDE, Lotus.
Дополнительные сведения
Hobbies and Interests
Swimming, mountain and cross-country skiing, ice skating, roller skating, bike riding, horse riding
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Резюме № 7012931 в открытом доступе Последнее обновление 29 января, 17:01

Резюме

Client Manager 100 000
Полный рабочий день.
Дата рождения: 5 июня 1988, 29 лет. Замужем, детей нет.
Москва, готова к переезду
07.2013—н.в.   4 года 8 месяцев
Pricing Specialist
British Telecom, полная занятость.
Key Responsibilities
• To manage high volumes of 3rd party access costing requests from pan-BT sales channels and external distribution channels
• To ensure access costing in accurate and delivered on time
• To evaluate, verify and manage access requirements and obtain appropriate access costs for customer bids, on behalf of Market Units, responding within required timeframes
• To deliver improved end customer experience on pricing turnaround time, RFT quote responses and optimal use of BT and supplier resources through effective quote management
• To provide specific access related advice and assistance to Market Units to support customer access requirements
• To operate in accordance with specific guidelines and ensure all costs data and proposals are managed in accordance with BTGS processes and governance
• To support the implementation of BT pricing strategies, and ensure adherence to pricing policy, processes, models and tools
• To support cross-functional costing activities and customer costing issues for specific access products or within customer segments
• To establish close working relationships with access costing teams within supplier and partner organizations to ensure requests are handled efficiently and responses are timely and accurate
• To identify improvements that can be made in processes, costing tools and web resources and feedback to appropriate person/team for implementation
• To maintain and update contact lists, support information and documentation relating to access products and suppliers
• To proactively participate and be fully supportive in all GAC/CACT team Project Improvement Initiatives
12.2011—н.в.   6 лет 3 месяца
Business-assistant
Bonduelle LLC, г. Москва, полная занятость.
Job Responsibilities:

• Agenda planning
• Translation and interpretation of contracts, presentations, letters, conferences, financial reports into / from French, and English languages
• Managing internal accounting, client invoicing and collection
• Presentations making (Russian, English, French)
• Annual Budget and Strategic plan management as well as management presentations internal support (Russian, English, French)
• Orders registration and maintenance in the database (JDE)
• Arranging business trips, meetings
• Organization of conferences and corporate events for all the company “Bonduelle-Kuban” abroad and in Russia
• Interaction with related departments and sub departments and regions
• Implementation of financial reports;
• Payment arrangements
• Organizational design and KPI’s, performance management
• Private Label managing
• Administrative and financial management - cooperation on payments
• Order the products from the warehouse and managing all the reports and documents due to it
• Windows dressing with the products Bonduelle-Kuban (office, conference halls)
• Recording of meetings, conventions and conferences
• Meeting, convention and conference reports (Russian, English, French)
• Organization and holding of exhibitions, conferences, meetings, negotiations (including French and English languages)
• Work with foreign colleagues (intern expats, partners and guests)
• Work with office equipment
• Full administrative support of commercial director and the heads
• Assisting team members (Managers / Partners) in all administrative matters
• Document management (including English and French languages)
• Translate documents (preferred) \coordinate translation projects assigned to the translators
• Participation in negotiations and meetings (oral translation in/from English, French languages)
• Full organization of business trips abroad for the colleagues and partners in groups (from 10 to 20 persons) (as the interpreter, guide, organizer)
• Business correspondence in French and English languages
• Book conference rooms, services and equipment
• Using software JDE, ERM, Lotus Notes, Word, Excel, Power Point, Internet
07.2011—12.2011   6 месяцев
Personal assistant, Interpreter
Ltd. "Priority Hotel Management", Moscow (Head Office), г. Москва, полная занятость.
Job Responsibilities:
• Assisting President, Vice President
• Assisting team members (Managers / Partners) in all administrative matters
• Translating and interpretation
• Managing internal accounting, client invoicing and collection
• Arranging business trips, meetings, and other events
• Register and maintain incoming/outgoing correspondence
• Maintain internal databases
• Organize, update and maintain archives and documents storage
• Providing administrative and secretarial support to the departments
• Ensure that all incoming calls are answered in accordance with the internal policies and procedures
• Independently process verbal and written queries of the employees within the scope of responsibility if the position
• Co-operation with the clients and personnel that is within the scope of responsibility if the position
• Provide typing, formatting and proofreading support
• Prepare and send faxes and letters
• Translate documents (preferred) \coordinate translation projects assigned to the translators
• Ensure mail distribution and document tracing
• Ensure package delivery
• Tickets ordering, car arrangements, hotel reservation
• Payment arrangements
• Book conference rooms, services and equipment
• Book cars for the meetings
• Book parking place for clients’ cars.
• Ensure office stationary supplies; make copies, order business cards
• Using software Lotus Notes, Word, Excel, Power Point, Internet
03.2011—07.2011   5 месяцев
Customer Service Manager
Ltd. “Mercedes Benz”, Perm, г. Пермь, частичная занятость.
Job Responsibilities:

• Direct assisting dealership clients
• Consulting clients on a car service
• Register cars for repair
• Payment arrangements
• Maintain internal databases
• Ensure that all incoming calls are answered in accordance with the internal policies and procedures
• Negotiate contracts
• Orders managing
• Business correspondence
• Business negotiations with Moscow and foreign partners
• Translation of reports and documents into English for the Germans
• Negotiations with foreign partners, both directly and by telephone
• Resolving conflicts with clients
• Managing internal accounting, client invoicing and collection
• Co-operation with the clients and personnel that is within the scope of responsibility if the position
• Organization of conferences and trainings
• Using software Lotus Notes, Word, Excel, Power Point, Internet
02.2009—07.2011   2 года 6 месяцев
International Contract Manager
Ltd. "Eco-Style", Perm. Buying, selling Swedish wallpaper, г. Пермь, полная занятость.
Job Responsibilities:

• Negotiate contracts with foreign partners
• Search for new partners (contracts) abroad
• Consulting clients on one or another kind of wallpapers
• Administrative and financial management - cooperation on payments
• Order the products from the warehouse and managing all the reports and documents due to it
• Business correspondence with foreign partners
• Translation and interpretation of contracts, presentations, letters, conferences, financial reports into / from French, and English languages
• Managing internal accounting, client invoicing and collection
• Presentations making (Russian, English, French)
• Organization and holding of exhibitions, conferences, meetings, negotiations (including French and English languages) with foreign partners
• Assisting and direct work with President of the company
• Orders managing
• Co-operation with the clients and personnel that is within the scope of responsibility if the position
• Interaction with related departments and sub departments and regions
• Implementation of financial reports
• Payment arrangements
• Organizational design and KPI’s
• Budget managing
• Using software Lotus Notes, Word, Excel, Power Point, Internet
06.2009—09.2009   4 месяца
Butler
Hotel "Royal Westminster" Cote d’Azur, France. Hotel 4 stars, полная занятость.
Job Responsibilities:

• Responsible for assisting the Guest Relations Manager in the recognition of all Repeat, VIP and special occasion guests visiting the hotel and for informing all hotel departments of the guests arrival’s, special needs and requests, personal preferences and the delivery of preferred services and amenities
• Responsible for meeting, recognizing and energizing anticipation of guests needs
• Translation and interpretation into / from French, and English languages for Russian Guests
• Act as support to all operational areas
• Prepare for the flow of arrivals and departures through out the day
• Know the functions of the day, occupancy of the day, VIPs visiting the hotel (staying in the hotel or in outlets)
• Meet and greet all VIPs arriving, departing or staying in the hotel or visiting the hotel
• Accommodate all guest requests expediently and courteously and follow up with the relevant department to ensure completion
• Report all guest opportunities with accurate details, history of guest, record of conversation between employee and guest
• Resolve all guest opportunities not only to guest satisfaction but to the level of guest engagement
• Maintain complete knowledge of hotel feature, services, hours of operations, room rates, special promotions, packages, local events, thorough knowledge of the country
• Reporting defects, feedbacks, guest opportunities, VIP arrivals, VIP departures, VIP agenda, VIP preferences to GT.
• Maintain a record (log book) of handover and enter all relevant information for the day
• Complete walk through any maintenance required must be reported and followed up in a timely manner
• Work closely with LPD on emergency situations
• Payment arrangements
• Using software Word, Excel, Power Point, Internet
06.2008—09.2008   4 месяца
Shop Assistant
Flynn and O'Hara (USA). School Uniform Shop, USA, Pennsylvania, Philadelphia, полная занятость.
Job Responsibilities:
• Assisting customers in choosing one or another item
• Cash-keeper
06.2007—09.2007   4 месяца
Senior Server
Hotel "Auberge des Adrets" Cote d’Azur, France. Hotel 4 stars, полная занятость.
Job Responsibilities:

• Meeting and serving all the clients
• Banquets, weddings and social events serving
• Banquets, weddings and social events organization
• Translation and interpretation into / from French, and English languages for Russian Guests
• Responsible for the management of all aspects of the Dining Room
• Communication with all departmental requirements to the food and beverage director and/or appropriate leader
• Responsible for maintaining close and cohesive working relationship with the staff of the Hotel "Auberge des Adrets"
• Responsible for meeting, recognizing and energizing anticipation of guests needs
• Payment arrangements
• Resolve all guest opportunities not only to guest satisfaction but to the level of guest engagement
• Orders management
Высшее
2010
Perm State National Research University, Perm
Факультет: Department: Modern Foreign Languages and Literatures
Дневная/Очная форма обучения
Специальность: Major: Linguist, Translator/Interpreter
Курсы и тренинги
2010
University of Nice Sophia Antipolis - Certificate - DALF C1
French language courses
Москва
2010
Alliance Franзaise Perm - Certificate DELF B2
French language courses
Пермь
2009
Perm State National Research University
Spanish language courses
Пермь
2007
Perm State Polytechnic University
Software courses
Пермь
2006
Language Center of Ireland (Ireland), the level of English - Advanced
English languages courses
Москва
Навыки и умения
Иностранные языки
Английский (свободно владею),
французский (свободно владею),
испанский (базовый),
польский (базовый).
Водительское удостоверение
B
Профессиональные навыки
Skills and Achievements:
• Higher Diploma (Russia)
• Strong verbal and written communication skills in English and French
• 6-year interpreter/translator experience
• 4-year assistant and other document management experience
• 3-year manager experience
• Communication skills
• Good typing skills in Russian, English, French
• Fluent written & spoken Russian (native speaker)
• Ability to prioritize multiple tasks and meet deadlines
• Advanced user of basic office software (Word, PowerPoint, Excel, LN)
• Spanish intermediate
• Polish basic
• Ability to clearly and pleasantly communicate in English and Russian with guests/visitors and coworkers in writing, by telephone, and in person
• Experience in the management position
• Great experience working and living abroad (Europe, USA, Ireland)

Компьютерные навыки:
Word, Power Point, Internet, Excel, ERM, JDE, Lotus.
Дополнительные сведения
Hobbies and Interests
Swimming, mountain and cross-country skiing, ice skating, roller skating, bike riding, horse riding