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Airline adminisrative post По договоренности
Готова к командировкам, полный рабочий день.
Дата рождения: 20 августа 1981, 36 лет. Замужем, детей нет.
Москва (м. Домодедовская, м. Царицыно)
02.2011—н.в. 7 лет 5 месяцев
Airline station mаnager
****** Airlines LTD, г. Москва, полная занятость.
From 1st September 2011 the Airline stops the schedule flt. to DME destination
I have a recommendations from the Airline.
05.2008—01.2011 2 года 9 месяцев
Head of Corporate Travel Department
LLC, г. Москва, полная занятость.
Technological control of the work of office,
- development and the introduction of the technologies of the VIP- maintenance passengers, including maintenance in the airports, the development of instructions for the personnel;
- the organization of division on sale of air/train/hotel transportation,
- obtaining accreditations and permissions,
- monitoring account air blanks, working primary documents, THE BANK
- the armoring of hotels,
- the attraction of foreign clients,
- the conclusion of a contract to the maintenance in the Agency,
- the organization of work on the exhibitions;
- Organization and the guarantee of visa support of clients (SCHENGEN & Origin VIsa suply)
- Work with its own client base.
- the organization MICE of projects for partners and clients of company.
Work experience in the commercial activity;
work with the partners in the additional services, sale of services B2B (hotels, taxi, Aeroekspress, lease of automobiles, insurance, program with the bank.
Organization of meetings, the reception of foreign delegations;
- Finding and attracting new customers using our loyalty schemes
- Calculation, planning, coordination of activities;
- Training and re-estimates;
- Develop strategies and scenarios, activities,
- Maintenance, inspection MICE-projects for Russian and foreign companies
- Development and introduction of technologies VIP-passenger service, including airport services, development of instructions for staff;
- Built a standards and monitoring performance report during the project;
- Analysis of profit and loss, presentation of the closing documents on the activities carried out;
- Organization of the department for the sale of air tickets, insurance polis’s,
- Obtaining accreditations and approvals,
- Attracting and prompt service of foreign corporations
- Contracts for services in the Agency
- Organization of work at the exhibitions (MIIT, Inturmarket);
- The organization and provision of visa support service (guaranteed Schengen);
- Work with your own client base.
Proved the necessity of organizing MICE Department at the Agency
In the short time I have made the following steps:
Set goals and objectives of the department;
made the selection and training of staff
I created a portfolio MICE Department, including materials in English, printed materials, a portfolio of the meetings, writing for the site content;
Methods have been developed to attract customers and search: the script was developed cold calls, organized special visits to international exhibitions to conduct Workshop's
Methods have been developed for the retention and loyalty of all customers (meaning customers of all segments of the business of the Agency.
I wrote a special base of customers with a convenient step history for each customer. Has the necessary training to accurately and PIEDANTICHNOY on the database.
I created a generic corporate contract for all services of the Agency, to the efficiency of the paper, conducted a special operation with the Annexes to the Treaty (Annex with Agreement points) According to my data to my contract is successfully used by some middle-level MICE agencies, although it is a little outdated for now time...
- Development of technology "direct contracts with service providers' database suppliers, as well as the instructions have been developed for the effective conclusion of contracts with the Client.
- Security system was developed on the disk media to prevent the "drain down" clients databases, information and instructions.
- I have developed job descriptions MICE managers, as well as guide the Head of the Department of MICE
- Conducted training "Personal MICE manager" whose purpose was to identify an in-depth study of the needs of our customers, working with queries, group reservations, rigorous estimates (especially in terms of 18% VAT) and presentations, as well as the competent preparation of requests for foreign partners. (Commercial correspondence)
- The organization of meetings, the reception of foreign delegations in Moscow and abroad - Find and attract customers to technologies Aggressive sales. The managers were beaten plans.
My responsibilities included the organization of business travel management and all employees (including foreign branches), group trips. Reservation and booking tickets, hotels, organization of transportation services, VIP meeting and departure at airports, making travel the best routes, preparation of budgets and reports on trips. Work with various business-travel agencies, hotels and transport companies, including the conclusion and enforcement of service contracts.
• Provision of passport and visa support of the company. Making an exit visa to management and employees, if necessary passports. Track expiration of visas, the interaction with the Consular Section of foreign states.
• Organization of receiving guests and delegations, invitations for foreign citizens, assistance in locating and developing programs stay.
• Record keeping on business trips (control provision of primary accounting documents, preparing expense reports, track expenses for the costs of travel, etc.).
• Organization of company participation in exhibitions and conferences, organizing large corporate events.
As the result of such pedantic WORK WITH FOREIGN SUPPLIERS attracted SPECIAL CORPORATE contracting FOR AGENCY IN MICE, TK ENTITY NO MORE I were the representatives of foreign suppliers to the Russian Federation, which allows the use PRIORITY SCHEME FOR DISCOUNT AGENT, PROMOTEROF ACTIVITIES AND PROJECTS AS A WHOLE, AS WELL AS PRIORITY RESERVATION places in the hotel.
With all my tools, deadline URGENT INTENCIVE reduced to
3-4 working days (request, correction, ESTIMATE, president PROGRAM ACTIVITIES)
11.2008—10.2009 1 год
DEPUTY HEAD of Representation "Dmiproavia" Airways at Moscow branch
"Dniproavia" Airways, г. Домодедово, частичная занятость.
Monitoring of operation of subdivision, conducting account, the control of the motion of servicing the voyages into/out airport "Domodedovo". Conducting courses and training for staff
Organization of the cooperation of the colleagues of change and the representatives of airports, with the services of airports (if necessary) for the shortest and competent care of air vessel and passengers in the airport. Decision making of necessary for the stable fulfillment of the airline timetable.
Negotiating and conclusion of a treaty with the partners for the given directions, the study of the conditions for collaboration with the partners, tracking agreements. Starting, advance and sale of all dopa of services to the end user, monitoring market. Composition of budget on the additional income of airline and the tracking of actual data with the budget; conducting and collation of account with the contractors, the organization of bookkeeping document circulation, the coordination of work between the services in the company, the agreement of documents with the financial and juridical departments of company.
01.2005—04.2008 3 года 4 месяца
VIP Representitave of Airlines at "Domodedovo" airport
DAVS Agency, г. Домодедово, полная занятость.
- - control and monitoring under VIP- passengers, corporate clients of the privately held of the company's interests;
- the extraction of airline tickets for the corporate clients with the armoring and the departure day during the day.
- control and the maintenance the regular voyages of the Airline- partners of the privately held company “of the Agency, the airlines "KD- avia” (KD), "Tatarstan" (U9), "Kavminvodyavia” (MI/ KMV), “The Bugulminskoe airlines enterprise” (BG),
- Work with the passengers, control and the coordination of sales. protection in the interests of Airline- partners into “Domodedovo”,
- Regulating conflict situations with the passengers,
- Development and the introduction of the new technologies of interaction and work of representation.
- The distribution of personnel for registration and landing of the voyages of Airline- partners and voyages of partners, the control of the execution of the quality of maintenance and regularity of flights, in the limits of its scope, search for solutions not of the standard situations
01.2003—01.2005 2 года 1 месяц
Airline Representitave at "Domodedovo" airport/ Moscow branch
"Air Kazakstan" Airways, г. Домодедово, полная занятость.
I was accepted to the post of the supervisor of the representation of airline in Moscow
In the responsibility it entered: control of sale of airline tickets by the agents of airline, the guarantee of cashiers with normative documentation at the tariffs and their sales routes, new Interline agreement with other airlines. Control of airport handling scheme, refinement of commercial load & un loads, control of the qualitative care of the passengers of airline.
Close cooperation with all services of airport for the purpose of qualitative and technologically effective maintenance and passengers.
I have a recommendations
07.2002—02.2003 8 месяцев
Airline Representitave at "Domodedovo" airport/ Moscow branch
"S7 Airlines", г. Домодедово, полная занятость.
I worked in the post of dispatcher for the registration into the representation of airline in the airport “Domodedovo” of Moscow branch. In the responsibility it entered: providing regularity and flight safety regular flight of airline, the guarantee of control of the care of passengers by the services of airport (registration, landing), the minimization of technological time to the maintenance [VS], work with the passengers of the delayed voyages.
09.2001—08.2002 1 год
Checking Agent on Internationsl department of "Domodedovo" airport
"Domodedovo" Airport, г. Домодедово, полная занятость.
My responsibilities it entered: providing safety of the airlifts, control of the correct formulation of passengers and luggage on the voyages, control of the process of the formulation of transportation, interaction with the ground-handling services of airport.
In the process of work it successfully finished courses “Check- in Of agent” of the airline Of "SWISS" Airlines, for further formulation of the voyages
Московский социально-экономический институт
Заочная форма обучения
Специальность: Economist. the Teacher of Economic
Курсы и тренинги
VKSH "Air Business" (Aeroflot school)
"Airline Representative in aboard"
Moscow economic school
Sales Agent Course «Sirens 2000» & «Sirena 2,3»
Навыки и умения
Английский (свободно владею),
I immune to stresses in the residue situations,
I love to learn and to get to know something new,
Hardy, punctual, accurate.
I love to work in the command.
Work experience and the profound knowledge of object, high organizational and administrative abilities, communicability, the outstanding habits of business contact. I'm oriented to the eventual result.
Windows, Outlook, Access, PowerPoint, Info Path, msg, ICQ, Skype,
Проф. навыки: АФТН, CITA, Sabre, Amadeus, Galileo, Gabriel, Сирена2,3, DCS ch-in.
Work with any Office equipment: printer, fax, scanner, xerox, multi-channel phone, modems, portative radio transformer.
Successful experience of Airport Hendling, Customers care, MICE & EVENT projects, travel and Sales management combined with my English and commitment to ongoing professional learning.
Excellent interpersonal and cross-cultural skills, a professional attitude, and highly motivated personality with ability to work independently or as a team member. Very responsible, flexible, attentive to details.